Catering / Special Events Coordinator

ASM Global•New Orleans, LA

About The Position

Under the direction of the General Manager and Executive Chef, the Catering / Special Events Coordinator services catering food and beverage orders, organizes and maintains guest information, and assists with event-day operations. The role involves prospecting for new clients, responding to inquiries, planning events within designated budgets, coordinating orders and event logistics, and supporting client billing and payment collection. The coordinator works with clients, vendors, the General Manager, the Culinary Team, and other Food Hall service departments, and maintains a professional, friendly, and accommodating demeanor.

Requirements

Must be at least 18 years old.
Must be willing to work hours that vary according to the event schedule.
Ability to work at a fast pace.
Organization and effective communication skills.
Must follow and encourage safety policies and procedures and complete company-wide and job-specific safety training.

Responsibilities

Service catering food and beverage orders accurately and maintain guest information.
Prospect for new business through daily cold calls, in-person sales visits, and other outreach to grow the client database.
Respond to catering inquiries in a timely manner.
Find creative ways to meet guests’ needs while staying within each event’s designated budget.
Ensure billing accuracy, review bills with clients before processing final invoices, and follow up on outstanding balances to ensure payment.
Communicate with clients, vendors, team members, the General Manager, and the Culinary Team to convey relevant event information.
Obtain client feedback after events and analyze satisfaction and organizational performance.
Complete opening and closing duties as directed by management.
Organize and enter guest orders accurately in Toast to support event execution.
Proactively upsell food and beverage offerings.
Work collaboratively with associates and other Food Hall service departments.
Complete management-assigned tasks in addition to daily duties.
Design menus and coordinate event setup and breakdown.
Assist with event and daily operations as needed.
Follow and encourage compliance with safety policies and procedures, report unsafe conditions, complete required safety training, and report safety incidents in Origami Risk on the same day they are reported.