Catering / Special Events Coordinator

Legends Global•New Orleans, LA

About The Position

Under the direction of the General Manager and Executive Chef, the Catering / Special Events Coordinator services catering food and beverage orders, maintains guest information, and assists with event-day operations. The role proactively develops new business through cold calls, in-person sales visits, and other prospecting, and responds promptly to catering inquiries. The coordinator works to meet guests’ needs within event budgets, reviews billing with clients for accuracy before final invoices are processed, and obtains and analyzes post-event feedback. The position also involves organizing and placing guest orders in Toast, coordinating with the General Manager and Culinary Team, upselling food and beverage offerings, designing menus, and setting up and breaking down events. The coordinator helps with daily operations, completes management-assigned tasks, performs opening and closing duties as directed, and follows company safety procedures, including reporting safety incidents in Origami Risk on the day they are reported. A friendly, accommodating, and professional demeanor is expected when working with clients, vendors, colleagues, and other Food Hall service departments.

Requirements

Must be at least 18 years old.
Must be willing to work hours that vary according to the event schedule.
Ability to work at a fast pace.
Organization skills.
Effective verbal and written communication skills.
Maintain a friendly, positive, professional, and accommodating demeanor.
Follow safety policies and procedures and complete required safety training.

Responsibilities

Accurately service catering food and beverage orders and maintain guest information.
Assist with event-day and daily operations as needed.
Proactively solicit new business through daily cold calls, in-person sales visits, and other client prospecting.
Respond to catering inquiries in a timely manner.
Find ways to meet guests’ needs while staying within each event’s designated budget.
Ensure billing accuracy and review bills with clients before processing final invoices.
Obtain client feedback after events and analyze satisfaction and organizational performance.
Perform opening and closing duties as directed by management.
Organize and accurately enter guest orders in Toast to support proper event execution.
Communicate relevant event information to the General Manager and Culinary Team.
Proactively upsell food and beverage offerings.
Work collaboratively with associates and other Food Hall service departments.
Complete tasks assigned by management in addition to daily duties.
Design menus and set up and break down events.
Ensure payments are received and contact guests with outstanding balances.
Follow and encourage compliance with safety policies and procedures, report unsafe work conditions, and complete required safety training.
Report safety incidents in the company’s risk management system, Origami Risk, on the same day they are reported.