Catering Sales Manager

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

5d•Onsite

About The Position

The principal role of this position is to coordinate details of all social events booked by the Catering Sales Managers. To be the primary liaison between the customer and the hotel operations team in order to ensure client success.

Requirements

Job related knowledge, skills and job specific experience/overall experience.

Responsibilities

Work with each client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow room set-up, group room blocks and VIP services etc.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Report and communicate meeting event needs between the client and hotel.
Prepare and distribute amenity request forms for specified clients.
Obtain designated approvals and follow-up on delivery.
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirement and hotel standards.
Ensure deficiencies are corrected by appropriate personnel.
Welcome group contact upon arrival at function and ensure guest satisfaction.
Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) as designed by sales.
Conduct hotel and banquet facility tours and entertain clients in accordance with company and property policies.
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Review daily postings of charges to master accounts of clients and resolve any discrepancies or process any necessary adjustments.
Review final bill prior to presenting to client.
Complete post-conference reports of events for senior management and complete other reports as needed or requested.
Handles all correspondence as it pertains to Social clients: Banquet event orders, ensure proper billing to guest folios and master account.
Prepare and Distribute Social Event Resumes.
Attend Weekly Resume Meeting.
Ensures that all BEO’s and paperwork has been completed properly.
Attend Daily BEO Meetings covering your events.
Responsible for arranging all food & beverage details for functions assigned.
Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.
Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times
Monitor the performance of the events through verifications and analysis of customer satisfaction systems.
Coordinates functions and activities with other department heads as appropriate.