Catering Sales Manager

Miccosukee Resort & Gaming•Miami, FL

11d•Onsite

About The Position

We are looking for an experienced Catering Sales Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

Three or more years in a sales role, with verifiable sales success.
Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.
Ability to work independently both on and off venue property with little supervision or oversight.
Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
Ability to adhere to high standard of business etiquette, professional verbal and written communication.
Ability to consistently represent the Company in a professional, positive and knowledgeable manner.
Ability to adhere to highest standard of confidentiality and discretion.
Demonstrated ability to produce detail-oriented, accurate work.
Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
Ability to travel to outside sales calls and/or events.
Proven ability to make solid, appropriate and independent decisions.
Must be able to obtain and maintain a Tribal Gaming License.

Responsibilities

Making sales and obtaining contracts for the venue's 1,200 square feet of banquet and event space.
Generating revenue through booked business, prospecting, presenting, negotiating, and closing business.
Independently generating, managing, and coordinating outside catering sales.
Owning the full sales cycle: sourcing the lead, qualifying the prospect, conducting the site tour, negotiating terms, closing the contract, and retaining the account through reception and event execution.
Maintaining consistently positive and professional relationships with internal and external clients providing outstanding service, researching and resolving invoice questions, and offering knowledgeable menu recommendations that increase per-event revenue.
Facilitating the internal flow of information and communicating directly with guests and vendors.
Assisting with general catering operations as needed.
Generating new business by networking and prospecting with key decision-makers; establishing and developing strong, effective relationships with influencers through professional, courteous, and ethical interaction.
Independently sourcing, identifying, and pursuing outside networking opportunities through professional industry resources, community events, and special events attended by prospects.
Coordinating and delivering effective sales presentations and site tours that convert prospects into booked business.
Negotiating, authoring, and submitting finalized contracts and BEOs to clients and internal staff.
Maximizing occupancy and average revenue per event across the venue's 1,200 square feet of banquet space through upselling, strategic date management, and repeat-business development.
Maintaining an extensive client database and working it consistently for follow-up sales calls and contact (in person, phone, email, mail, etc.).
Maintaining accurate records of all catering sales activity, including pipeline, forecast, and booking pace.
Addressing or coordinating all catering requirements and requests in a timely and helpful manner.
Communicating daily with the Food & Beverage team about guest needs and expectations.
Serving as the primary group and convention contact once the contract is signed; approving of inventory or other changes and responding to questions or concerns promptly.
Assisting in the planning and coordination of catered events as directed.
Following up on guests' experience at the venue, ensuring all issues have been addressed and positioning the account for rebooking.
Assisting with oversight of accounts receivable in conjunction with assigned events.
Performing other related duties as assigned.