Catering Sales Manager

Concord Hospitality Enterprises•Austin, TX

7d•$32 - $39

About The Position

The Catering Sales Manager provides high-quality service to internal partners and external clients while maintaining assigned accounts and developing new hotel business. The role manages event and group details before, during, and after each event, including room blocks, meeting space, concessions, group history, key dates, contract clauses, event orders, billing, and related reporting. The manager coordinates with internal and external partners to forecast group room and food-and-beverage revenue and to help maximize hotel revenue. The position requires knowledge of the hotel's food and beverage offerings, pricing and presentation, function space, audiovisual services, and other factors that contribute to event success. The manager is expected to meet sales activity and revenue goals, use digital sales systems and sales processes, participate in required meetings and training, and collaborate in support of hotel and team goals. The role also includes attending customer functions as needed, complying with company policies, and taking ownership of ongoing career development.

Requirements

At least 2 years of experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts, or an equivalent combination of education and experience.
Strong communication, negotiation, and organizational skills.
Ability to work a flexible schedule and thrive in a fast-paced environment.
Guest-focused approach, attention to detail, and commitment to outstanding service.

Responsibilities

Provide excellent customer service to internal partners and external clients.
Respond promptly and professionally to customers and partners through all communication channels, communicating clearly and concisely.
Maintain assigned accounts and segments and develop new business for the hotel.
Manage pre-event, event, and post-event details for assigned events and groups, including room blocks, meeting space, concessions, group history, reports, key dates, contract clauses, group resumes, event orders and BEOs, and billing details.
Attend customer functions as needed.
Work with internal and external partners to forecast group room and food-and-beverage revenue and identify strategies to maximize released space, rooms, and hotel revenue.
Develop knowledge of hotel food and beverage products, pricing and presentation, function space, audiovisual services, and other event-related details.
Meet sales activity and individual revenue goals, including required calls, tours, and appointments.
Learn and use digital sales systems and sales processes, and apply hotel sales strategies and resources to achieve individual and team goals and complete job duties.
Prepare for and participate in required internal meetings, conference calls, reporting, planning, training, and communications.
Work collaboratively, support teamwork, and make decisions that advance hotel and team goals.
Take ownership of career development and seek training and opportunities for professional growth.
Carry out reasonable management requests and comply with company policies and procedures.