Inside Sales

Rita's Catering•Everett, MA

7d•$0 - $45,000

About The Position

The Catering Sales Manager develops, manages, and grows catering revenue for Rita’s Catering through business development, client relationship management, event planning and execution, and follow-up. The role manages an established book of business while pursuing new opportunities, takes ownership of high-value and complex accounts, supports the Sales team, collaborates across departments, and contributes to improvements in sales systems and processes. This position manages events from initial inquiry through completion, including client consultation, menu development, proposals, pricing, contracts, payments, planning, staffing, logistics, execution, billing, and follow-up. It coordinates event requirements with Culinary, Operations, Staffing, Sales Support, Delivery, Accounting, and Management, and may provide on-site event coordination. The role also maintains sales and event records, supports forecasting and team coverage, helps train newer Sales team members, and contributes to department-wide sales and operational improvements. The schedule is Monday through Friday, 8:30 AM–5:00 PM, with additional flexibility as required by client, event, and business needs. The position includes scheduled in-office participation and in-person client meetings, site visits, tastings, events, or internal meetings when appropriate. Compensation is a $45,000 base salary plus commission based on sales. The position reports to the Director of Catering / Senior Management.

Requirements

Demonstrated motivation for sales and business development.
Proven ability to work toward sales and revenue goals.
Strong prospecting, presentation, negotiation, and closing skills.
Strong account-management and client-service skills.
Food and beverage knowledge.
Familiarity with Rita’s menus, products, service standards, and operating procedures.
Ability to manage multiple accounts, events, deadlines, and priorities simultaneously.
Ability to manage high-value and complex client relationships.
Strong judgment and problem-solving skills.
Ability to work effectively across multiple departments.
Caterease proficiency.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Strong interpersonal and relationship-building skills.
Excellent attention to detail, follow-through, and accountability.
Ability to prioritize, anticipate problems, and develop solutions.
Ability to work independently while remaining accountable to company and departmental priorities.
Ability to train, mentor, and support team members.
Ability to maintain professionalism with clients, employees, and business partners.
Ability to adapt to changing client, event, and operational needs.
Demonstrated initiative, ownership, and sound judgment.

Responsibilities

Prospect for, develop, and cultivate new client relationships and pursue catering, corporate, partnership, and other business opportunities.
Build and maintain a pipeline of prospective clients through networking, referrals, market research, and other sales outreach.
Grow revenue in existing accounts and work toward sales, prospecting, revenue, and client-contact goals.
Manage assigned client relationships, act as the primary point of contact, and identify opportunities for repeat business, referrals, account growth, and additional services.
Manage events from initial inquiry through completion, including consultation, menu development, proposals, pricing, contracts, payments, planning, staffing, rentals, delivery logistics, setup, execution, billing, and follow-up.
Take ownership of major, complex, and high-profile events; develop plans and timelines, anticipate challenges, coordinate departments, and provide on-site coordination when required.
Communicate menu selections, dietary restrictions, allergies, service requirements, and client expectations accurately to Culinary and ensure menus are operationally feasible.
Track confirmed and tentative events, major opportunities, client activity, expected revenue, risks, and upcoming event needs; maintain sales-system information and assist with forecasting.
Maintain accurate client, prospect, sales activity, event, payment, deposit, adjustment, invoicing, and Function Report records; verify pricing and billing details before distribution.
Maintain proficiency in Caterease, enter event information accurately, and assist with improving menus, packages, pricing, templates, documentation, systems, and processes.
Conduct timely post-event follow-up, thank clients when appropriate, solicit feedback, address concerns, and identify future business opportunities.
Support the Catering Sales team by sharing best practices, assisting with onboarding and training, and providing guidance and coverage when needed.
Maintain awareness of department activity, key clients, major events, priorities, and operational concerns to provide continuity when team members or leadership are unavailable.
Collaborate with Culinary, Operations, Staffing, Delivery, Sales Support, Accounting, and Management to communicate realistic commitments and resolve client, event, scheduling, and operational concerns.
Maintain accessibility and clear communication during working hours; communicate availability and coverage needs, follow through on commitments, and escalate significant concerns proactively.
Participate in scheduled in-office work, meetings, training, planning sessions, and in-person client or event activities as appropriate.
Act as Event Coordinator as needed; assist with corporate cafeteria contract solicitation, networking and promotional activities, special projects, and other departmental or operational support.
Contribute to sales strategies, process improvements, team development, and the overall success of Rita’s Catering.