Catering Sales Coordinator

MacGregor Downs Country Club•Cary, NC

20h•Onsite

About The Position

MacGregor Downs Country Club is seeking a creative, high-energy professional to join our team as a Catering Sales Coordinator. This role is within the Catering operations of the Food & Beverage department, supporting the Director of Catering Sales and taking charge in their absence. We are looking for an individual who demonstrates professionalism, ownership, integrity, and inspiration to elevate our catering operations.

Requirements

At least two years of catering operations experience.
Customer service experience in a hotel or country club.
Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
Exception organization skills and attention to detail.
Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
Must be able to stand for long periods of time (8 – 12 hrs.)
Some bending, twisting, squatting, and lifting (up to 50lbs) will be required.
Must be available to work an average of 30 hours per week (varies greatly by season: peak season may cause a need for increased time, off-season may require less time) including nights, weekends, and Holidays.

Nice To Haves

Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
Demonstrate enthusiasm and commitment to Member/Guests satisfaction.

Responsibilities

Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
Understands the layout of rooms and the sales for the catering facilities.
Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
Promptly follows up on all customer calls and requests in an efficient and expedient manner.
Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
Communicates openly and honestly with all others in the organization.
Communicates respectfully at all times.
Does not expose customers to internal disagreements.
Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
Communicate needs promptly and efficiently.
Participates actively in the department team and all staff meetings.
Stays informed by reading all communications from the F&B Director and Director of Catering Sales.
Reports for scheduled shifts, on-time and ready to work.
Understands and adheres to organizational and department policy and procedures.
Accepts and offers feedback and suggestions openly and respectfully.
Accepts direction willingly and follows through with delegated tasks.
Learns and adapts to new tasks or situations quickly and cooperatively.
Maintains job-related confidentiality.
Takes initiative to identify report and resolve problems before they escalate.
Operates with a sense of teamwork; incorporates into the daily job.
Provides a positive model for co-workers, serves as a role model, and leads by example.
Maintain a professional appearance at all times.