Catering Sales + Conference Services Manager

Algonquin Resort•Seattle, WA

15h•Onsite

About The Position

The Catering Sales & Conference Services Manager is responsible for generating and maximizing catering and event revenue while managing the planning and detailing of meetings, conferences, social events and other functions throughout Kimpton Hotel Monaco Seattle. This role owns the client experience from initial inquiry and sale through event execution and post-event follow-up, partnering closely with Food & Beverage, Banquets, Culinary and hotel operations to ensure profitable, seamless events.

Requirements

Previous experience in catering sales or conference services in a hotel or event venue setting.
Excellent communication and relationship-building skills.
Strong attention to detail and organizational finesse.
A collaborative, can-do attitude and calm under pressure.
A passion for hospitality and creating ridiculously personal experiences for every guest.
Proficiency in Microsoft Office; experience with hotel systems like Delphi/Salesforce or Opera is a plus but not required — we'll train.
Ability to manage multiple priorities in a fast-paced environment and work a flexible schedule, including occasional evenings, weekends, holidays based on event needs.

Nice To Haves

experience with hotel systems like Delphi/Salesforce or Opera is a plus but not required — we'll train.

Responsibilities

Achieve and exceed assigned monthly, quarterly and annual catering and event revenue goals through proactive prospecting, networking, outside sales, referrals and repeat business.
Solicit, negotiate and close new and repeat catering, corporate, social, nonprofit and special-event business.
Respond to leads and inquiries promptly; conduct property tours, presentations, tastings and client meetings that effectively sell the hotel and Marin.
Maximize total event revenue through strategic pricing, menu enhancements, meeting-room rental, audiovisual and other ancillary upselling opportunities.
Maintain an active sales pipeline, accurate account information and reliable revenue forecasts; participate in sales and revenue strategy meetings.
Build and maintain strong relationships with meeting planners, corporate clients, local businesses, event professionals and community partners.
Serve as the primary client contact from contract through event completion, translating the client’s vision into accurate and executable event details.
Detail all assigned hotel events, including menus, room setups, timelines, audiovisual needs, guest counts, special requests, billing instructions and other operational requirements.
Prepare accurate contracts, Banquet Event Orders (BEOs), event resumes, diagrams and related event documentation within established deadlines.
Lead or participate in pre-conference and event planning meetings; communicate final details clearly to Banquets, Culinary, Front Office, Housekeeping, Engineering and other operating departments.
Conduct pre-event inspections and client meetings as appropriate and remain visible during select events to ensure expectations are met.
Review final billing and event performance, resolve discrepancies promptly and complete post-event follow-up to encourage repeat business.
Monitor function space and event flow to optimize availability, revenue and operational efficiency.
Ensure contracted revenue, minimums, rental fees, service charges and other applicable charges are accurately reflected in event documentation and billing.
Maintain accurate records in hotel sales and event systems, including Delphi/Salesforce, Opera and other required platforms.
Support forecasting, reporting, competitive research and departmental initiatives as assigned.