Coordinator | Conference Services & Catering Sales

Omni Hotels & Resorts•Frisco, TX

18h•Onsite

About The Position

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation, and exceptional service. We are now searching for a Conference Services and Catering Sales Coordinator to work full-time hours. The position also oversees daily operations, manages technical issues, assists with reservations, and ensures compliance with company policies. The ideal candidate is friendly, patient, professional and genuine with a service-driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Requirements

Demonstrated passion for the hotel and resort business
Must be able to maintain a high degree of confidentiality
Sound judgement and the ability to make reasonable decisions in the absence of direction
Receptive to coaching from management, responds positively with willingness to make changes when desired
Excellent analytical skills, including ability to adapt to highly complex changing environment
Excellent time management and record keeping skills
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Maintain a professional business appearance
Patient, critical thinker, resourceful and tenacious
Must take initiative and be fully engaged – must be a self-starter
Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines
Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility and ability to maintain a high level of confidentiality
Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple tasks while working under pressure, still maintaining high attention to detail, “can-do attitude” and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines
Ability to prioritize projects and change priorities based on business needs
Must provide excellent customer service, possessing a friendly approachable demeanor and strong problem-solving skills
Must be motivated to grow within Omni and help associates develop and grow within Omni
General Familiarity with U.S. Geography
Ability to identify problems as well as develop and present suggestion for improved business processes
Maintain regular and punctual attendance

Responsibilities

Responds to telephone inquiries by determining client's needs and specifications for referral to the appropriate Manager (CS and Catering calls, but not limited to assisting other coordinator/manager’s phone lines)
Establishes rapport with clients and functions as Manager’s liaison.
Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to Catering Sales, Conference Services, Banquets and Culinary operation procedures, handling confidential material and information
Ensures that all filing systems are maintained according to spec's (Local, Hard/soft Copies and Audits).
Maintain inventory of office supplies and surrounding area for Catering & CS Department, including ordering, coding and Birch street
Coordinate all event arrangements with Director of Catering & Events including: reservations transportation, amenities, vendors, in-house meetings and events for VIPs, Corporate and Ownership visits.
Process all Director of Catering & Events incoming correspondence
Arrange appointments for Director of Catering Events as well as Catering/CS Managers
Run and distribute Delphi Reports; such as 11-day and Daily Event for Catering and Convention Services and hotel as well as, Tentative and Prospect Report for Catering Managers – and as need reports for Director of Catering and Events
Assist in qualifying Catering inquiries (Walk-In, Phone and email) by determining client's needs and specifications for referral to Catering Sale Managers
Maintain Delphi in Catering Department by entering all leads, prepare proposals and update status of booking
Run weekly prospect report for Catering Sales Managers
Maintain Delphi in CS Department with turnover assignments and update status of booking
Prepare In-House/Internal Banquet Event Orders and diagrams, as needed.
Detail and execute Courtesy Room Blocks, coordinate BEOs & Resumes
Maintain Resumes for upcoming meetings, VIP guests, meetings and events, etc.
Assist with BEO Distribution
Assist in Billing needs such as entering Permanent Account Numbers, Estimates and Bill Reviews ( As needed)
Perform other duties as assigned by management.