Catering and Conference Services Manager

Crescent Careers•Bloomfield Hills, MI

1d•Onsite

About The Position

This role involves managing the planning and execution of various events, including group meetings, conferences, weddings, and social events, from the initial planning stages through to post-event follow-up. The position requires maintaining detailed client and event information using the Delphi system, conducting client meetings, and serving as the main point of contact for clients. Effective communication with various hotel departments is crucial to ensure seamless event execution. The role also focuses on identifying opportunities to increase revenue through upselling services and ensuring a high level of customer service.

Requirements

Delphi experience is required.
Experience with Delphi and hotel catering/conference services is required.
Strong communication skills.
Collaborative approach.
Hospitality experience.
Ability to anticipate needs and solve problems in real time.

Nice To Haves

Highly organized.
Proactive.
Detail-oriented.
Comfortable managing multiple events and priorities simultaneously.

Responsibilities

Manage the planning and execution of group meetings, conferences, weddings, and social events from pre-con to post-event.
Maintain accurate and detailed group information in Delphi, including event details, agendas, room setups, menus, timelines, and special requests.
Conduct client planning meetings, pre-convention meetings, and site tours.
Serve as the primary point of contact for clients throughout the planning process and event.
Communicate event details and changes clearly with Banquets, Culinary, Front Desk, Housekeeping, Engineering, Sales, and other hotel departments to ensure everyone is fully prepared.
Create and distribute detailed event information, including BEOs and Resumes, conducting weekly meetings.
Identify opportunities to upsell food & beverage, AV, linens, enhancements, and other event services to maximize revenue and elevate the guest experience.
Proactively anticipate client needs and resolve issues quickly and professionally.
Be present during select events, which may include evening and weekend responsibilities, to ensure flawless execution and client satisfaction.
Conduct post-event follow-up and gather feedback to strengthen client relationships and encourage repeat business.
Work closely with the accounting team and client, ensuring all deposits are taken on time, and revenue is collected prior to the event date.
Deliver a consistently high level of personalized, luxury customer service while representing The Kingsley Hotel professionally.