Catering & Conference Services Manager

Four Seasons Hotels and Resorts•Palm Beach, FL

7d•Onsite

About The Position

The Catering & Conference Services Manager is responsible for generating and servicing catering and group business while ensuring the flawless execution of meetings, events, and special functions. This role manages client relationships throughout the event lifecycle, from prospecting and contracting through planning, execution, and post-event follow-up. This position is part of the Commercial team and reports to the Director of Catering.

Requirements

Excellent sales, negotiation, and relationship-building skills
Strong organizational abilities with the ability to manage multiple priorities simultaneously
Strong attention to detail and project management skills
Excellent verbal and written communication skills
Professional presentation and customer service orientation
Ability to work effectively with clients, vendors, and cross-functional resort teams
Strong analytical and problem-solving skills
Proficiency in Microsoft Office and hospitality sales systems
Ability to read, write, and communicate effectively in English
Candidates must have valid authorization to work in the United States at the time of application.

Nice To Haves

Bachelor's degree in Hospitality, Business, Marketing, or related field preferred
2–4 years of conference services, catering, event management, or related Food & Beverage experience preferred

Responsibilities

Solicit and develop new catering and group business opportunities to achieve revenue goals
Respond to client inquiries and convert leads into confirmed business
Achieve monthly, quarterly, and annual sales and servicing objectives
Manage all aspects of event planning and coordination from contract through execution
Serve as the primary point of contact for clients throughout the planning process
Coordinate event details including meeting setups, banquet functions, room blocks, amenities, billing, and special requests
Conduct site inspections and presentations for prospective clients
Collaborate with Culinary, Banquets, Stewarding, Front Office, and Guest Services teams to ensure seamless event execution
Assist with banquet menu development and event pricing strategies
Coordinate audiovisual requirements and vendor relationships as needed
Maximize revenue through strategic upselling and enhancement opportunities
Prepare and distribute banquet event orders and event-related communications
Supervise event execution to ensure service, food quality, and guest satisfaction standards are achieved
Coordinate group arrivals, departures, check-ins, and room deliveries
Maintain accurate records, client correspondence, and follow-up systems
Communicate VIP, high-profile, and security-sensitive events to resort leadership when appropriate
Support annual catering and banquet revenue objectives