Catering Coordinator

Hy-Vee, Inc.•Austin, MN

13d•$16 - $20

About The Position

The Catering Coordinator manages the full catering experience, from understanding customers’ needs and writing detailed orders to coordinating with departments such as the kitchen, bakery, and deli to help ensure events run smoothly. The role serves customers planning events ranging from weddings and holiday gatherings to corporate events and everyday celebrations. The coordinator also helps maintain department standards and profitability, develops catering practices, handles pricing and invoices, and supports the department team. This is a fast-paced position in a retail and catering environment, with frequent customer and team interactions.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
One to three years of similar or related work experience required.
Ability to solve practical problems and handle complex situations with professionalism and good judgment.
Clear, confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
Ability to compose original correspondence and follow technical manuals and guidelines.
Math skills including fractions, decimals, and percentages for pricing and invoicing.
Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending related to order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Provide prompt, friendly customer service and make each customer interaction positive.
Meet with customers to understand catering needs, write detailed orders, and coordinate with all involved departments, including the kitchen, bakery, and deli.
Set and uphold standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Contact businesses and prospective customers to promote Hy-Vee catering services and develop contracts for exclusive catering events.
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
Develop and maintain standard catering practices and conduct quality control checks for multi-event catering.
Organize store shows and events, set up displays, and coordinate annual events with the events coordinator.
Consult with customers about rental companies and recommend equipment purchases for Store Director approval.
Ensure proper product temperatures and storage procedures to maintain freshness and control shrink.
Develop department performance guidelines in the manager’s absence and instruct, assign, and coordinate department employees’ work.
Attend department manager meetings, obtain baseline pricing, and help ensure competitive pricing in the market area.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Answer phone calls and return voicemails promptly and professionally.
Report to work as scheduled and work the expected number of hours.