Catering Coordinator

Toot'n Totum•Amarillo, TX

About The Position

The Catering Coordinator grows catering sales, builds relationships with existing Guests, conducts food samplings, and coordinates catering events from the initial order through completion. This position combines sales, Guest service, and hands-on catering execution. The coordinator seeks opportunities to increase catering revenue, participates in samplings and presentations, helps Guests select catering options, and ensures events are accurate, timely, professional, and provide an excellent Guest experience. The role requires regular day travel, occasional overnight travel, and irregular hours based on business needs, including early mornings, evenings, weekends, holidays, and special events. It involves working across catering preparation, delivery, setup, and service, as well as exposure to a range of indoor and outdoor conditions and equipment.

Requirements

High school diploma or equivalent required.
Strong communication and relationship-building skills.
Excellent customer service skills with a sales-minded approach.
Strong organizational skills and attention to detail.
Basic proficiency in Microsoft Office.
Ability to manage multiple catering orders, customers, and deadlines simultaneously.
Comfort approaching potential customers and promoting catering services.
Ability to work independently and take initiative in developing new business.
Valid driver’s license with an acceptable driving record under company policy and insurance requirements.
Ability to safely operate a vehicle and comply with traffic laws, safety protocols, and the Company Vehicle policy.
Obtain and maintain required food-handler or food-safety certifications as required.
Previous experience in catering, food service, hospitality, sales, event coordination, or customer service is preferred.
Sales or business-development experience is strongly preferred.
Ability to perform the listed physical activities, including standing, walking, sitting, talking and hearing, pushing and pulling, climbing, bending, stooping, crouching, kneeling, crawling, tasting and smelling, balancing, twisting, reaching, carrying, grasping, squatting, driving, and keyboard use.
Ability to lift or pull up to 50 pounds daily.
Ability to hear alarms, communication equipment, verbal instructions, and machinery.
Basic reading, writing, and math skills; basic speech skills; ability to speak, read, write, and understand English; and ability to perform clerical tasks, memorize information, analyze, function under stress, and make independent decisions.
General vision requirements, including close vision, distance vision, color vision, and peripheral vision.
Ability to regularly and repetitively use both feet and both hands.
Willingness to travel 50%, including regular day travel and occasional overnight travel.
Availability for irregular hours as business needs require, including early mornings, evenings, weekends, holidays, and special events.

Nice To Haves

Previous experience in catering, food service, hospitality, sales, event coordination, or customer service.
Sales or business-development experience.

Responsibilities

Generate new catering business by identifying and contacting potential Guests, following up on leads and inquiries, and converting opportunities into orders.
Maintain relationships with existing catering Guests, encourage repeat business, and follow up after events for feedback and future opportunities.
Promote catering services, menu options, seasonal offerings, and special programs; participate in food samplings and provide feedback.
Manage catering orders from initial inquiry through event completion, assisting Guests with menu selections, quantities, service options, and other needs.
Confirm order details, pricing, locations, delivery or pickup times, and special instructions.
Review orders before departure to ensure all requested food, beverages, utensils, serving supplies, and other items are included.
Deliver and professionally set up catering orders when required; cater on-site events and support Guests during events as applicable.
Monitor food presentation and replenish items during catered events as needed; coordinate breakdown and cleanup when included in the service.
Address Guest concerns promptly and professionally.
Maintain accurate catering calendars, order information, Guest records, and sales activity.
Communicate upcoming catering orders and events to affected sites and team members.
Coordinate food preparation, packaging, delivery, setup, and service requirements.
Maintain adequate catering and sampling supplies.
Follow established procedures for payments, receipts, invoicing, and order documentation.
Follow company food-safety, sanitation, workplace-safety, Guest-service, and other policies, guidelines, and procedures.
Support organizational changes, continuous improvement, and communication.
Model the company’s stated personal leadership qualities and values, maintain a service mindset, and strive to create experiences worth repeating.
Perform other duties as assigned.