Paramount Events - Catering Coordinator (Drop Off Catering)

Paramount Events•Chicago, IL

13d•Onsite

About The Position

Paramount Events is seeking a Catering Coordinator to join their Drop-Off Catering Sales Team. This role is crucial for driving sales and ensuring the efficient operation of the team. The Catering Coordinator will support sales through proactive client outreach, lead follow-up, relationship building, and various administrative and client-facing duties. Responsibilities include logging and following up on inquiries, making outbound calls, entering orders, tracking payments, networking with potential clients, and assisting with deliveries. The successful candidate will provide exceptional service, identify opportunities for new business and sales growth, and strengthen client relationships. This role requires ownership of follow-up and a direct contribution to the Drop-Off Catering Team's sales goals. The ideal candidate is confident in initiating conversations, comfortable with cold calls, persistent with follow-up, and motivated by measurable sales results. Strong multitasking abilities and a collaborative spirit are essential for partnering with multiple departments to achieve goals.

Requirements

A customer-centered approach to hospitality with a positive attitude.
A sales-driven, self-motivated approach with a genuine desire to achieve and exceed goals.
Comfort and confidence with cold calling, prospecting, networking, and initiating conversations with new clients.
Persistence and strong follow-through when converting leads and develop new business.
Strong organizational skills, attention to detail, and reliable follow-through.
Excellent written and verbal communication skills.
Ability to manage time effectively and solve problems proactively.
Strong relationship-building skills and the ability to turn client interactions into sales opportunities.
A team player who is receptive to feedback and willing to learn.
Proficiency in Microsoft Office Suite.

Responsibilities

Achieve the established Drop-Off Catering sales goal by consistently generating new business and converting sales opportunities into confirmed orders.
Conduct cold calls, outbound prospecting, networking, and follow-up with prospective and existing clients to create new sales opportunities.
Own the sales process from initial inquiry through conversion, including identifying client needs, recommending catering solutions, following up, and closing the sale.
Maintain and grow client relationships to generate repeat business, referrals, and additional sales while actively managing a pipeline of opportunities.
Communicate with clients to understand their vision, then provide expertise to create successful catered experiences.
Offer thoughtful suggestions to help clients feel prepared, for example, on quantities, varieties, format, and timing.
Provide hospitable, reassuring communication so clients feel cared for and confident in our services.
Build strong client relationships that encourage repeat business and long-term loyalty.
Identify opportunities to recommend additional services, menu options, and catering solutions that increase the value of each order.
Clearly communicate key information, order changes, and potential roadblocks to the appropriate colleagues, ensuring the seamless success of each operation.
Answer phone calls and emails, providing excellent customer service by describing menu items and accurately answering questions.
Enter and process drop-off catering orders in the catering system and confirm all details for accuracy and timeliness.
Distribute paperwork to operations departments and prepare Event Manager binders as needed.
Assist with daily tasks such as printing tent cards, boxed lunch labels, and distributing orders.
Coordinate order payments with clients and Accounting Department.