Catering Associate - Food Service Department, Part-time, Evenings

Northwestern Memorial Healthcare • Chicago, IL

13d • Onsite

About The Position

The Catering Associate supports Northwestern Medicine’s Department of Food & Nutrition by providing patient meal service, including taking patient menu selections, assembling and delivering trays, and retrieving trays. The role is responsible for timely, accurate service and safe food handling in designated patient care areas. It also supports service excellence through patient satisfaction rounds, service recovery, and clear communication with the management team, while following the organization’s Best Patient Experience Philosophy, Code of Ethics, compliance program, and applicable policies and standards.

The position works part-time, 24 hours per week, on an evening shift from 2:00 PM–8:00 PM or 2:30 PM–8:30 PM. The schedule includes every weekend and holidays. The listed location is Feinberg/Galter; FL BS.

Requirements

• Two years of service experience.
• Good interpersonal and communication skills.
• Maintain a positive and friendly manner during peak service times, with a focus on timeliness, accuracy, and service excellence.
• Complete Catering to You Training modules and pass the competency test.

Nice To Haves

• High school graduate or GED.
• Food Handling Certification from the City of Chicago Health Department.

Responsibilities

• Follow oral and written instructions, policies, and procedures, and complete multi-step work requiring judgment.
• Read and comprehend patient menus and take patients’ menu selections before each meal.
• Follow patients’ diet and allergy restrictions, understand diet restrictions, and answer questions comfortably.
• Offer appropriate menu alternatives in accordance with prescribed diets, allergies, sensitivities, and cultural, ethnic, or religious preferences, following provided guidelines.
• Assemble trays accurately and promptly according to the patient menu ticket, following tray presentation and condiment standards.
• Serve and retrieve patient trays courteously and professionally, deliver trays according to established procedures, and retrieve trays within one hour of service.
• Conduct Catering Rounds as instructed to ensure patient satisfaction and demonstrate a service-excellence mindset.
• Follow facility and departmental infection-control policies and procedures, HIPAA requirements, and patient-identification guidelines.
• Work safely when moving carts, following security procedures, and using elevators.
• Clean and sanitize coffee carts daily; clean assigned areas and equipment with appropriate chemicals; complete assigned cleaning and detail cleaning by the end of each shift; and maintain a clean, orderly workstation.
• Perform meal-service tasks efficiently to maintain accurate and prompt service.
• Maintain a pleasant, cheerful, helpful demeanor toward employees, physicians, nursing staff, patients, and visitors.
• Communicate patient-related problems or concerns promptly to appropriate personnel according to departmental procedures.
• Follow food-handling practices and infection-control procedures to maintain food safety.
• Deliver daily floor stock according to par levels, complete accurate documentation of floor stock, tray, and other floor deliveries, rotate stock according to food-safety procedures, and document patient-pantry refrigeration temperatures daily.
• Maintain galleys in a safe, clean, and organized manner.
• Operate equipment safely and properly, and report damaged or unsafe equipment to management.
• Attend department in-services and meetings, and complete required hospital training and surveys.
• Assist in the dishroom or as a server as needed.
• Follow the established break schedule unless directed otherwise by the manager.
• Maintain supplies and equipment, including portioning, dating, and storing food, and keep work-area supplies at established levels.
• Notify management about workload status, availability for additional assignments, or the need for additional assistance.
• Assist with orienting new department employees by demonstrating basic job duties.
• Respond to management requests positively and promptly, and perform other assigned duties.

Benefits

• The company describes competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. Eligibility may depend on employment classification.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed