Wait Staff Associate - Food Service Department, Part-time, Evenings

Northwestern Memorial Healthcare • Chicago, IL

12d • Onsite

About The Position

The Wait Staff Associate supports Northwestern Medicine’s Department of Food & Nutrition by delivering and retrieving patient trays within a room service model. The role is responsible for timely service and safe food handling in designated patient care areas, including tray delivery, retrieval, assembly, and service as needed. The associate follows the organization’s mission, values, Code of Ethics, compliance program, and applicable policies and standards, while practicing the Best Patient Experience Philosophy.

Requirements

• Two years of service experience.
• Good interpersonal and communication skills.
• Maintain a positive and friendly manner during peak service times, with a focus on timeliness, accuracy, and excellent service.

Nice To Haves

• High school graduate or GED.
• Food Handling Certification.
• Health Department – City of Chicago certification.

Responsibilities

• Follow oral and written instructions, policies, and procedures, and complete multi-step tasks that may require judgment.
• Read and understand tray tickets; understand diet restrictions and answer related questions comfortably.
• Deliver and retrieve patient and guest trays courteously and professionally, following established procedures.
• Notify Expeditors or the Nutrition Operator of food issues so meals can be completed or modified appropriately.
• Retrieve trays within one hour of service and conduct patient satisfaction checks.
• Observe HIPAA and patient identification guidelines.
• Work safely while moving carts, following security procedures, and using elevators properly.
• Clean and sanitize delivery and retrieval carts daily and maintain soiled tray carts on patient care floors as designated.
• Operate dishwashing-area equipment as needed, including setup, breakdown, deliming, temperature logging, and sanitation.
• Follow diet and allergy restrictions for patient food orders and established food-handling and infection-control practices.
• Perform meal-service tasks efficiently, including accurate delivery of multiple orders.
• Deliver floor stock daily according to pars, rotate stock according to food-safety procedures, and document refrigeration temperatures in patient pantries containing floor stock.
• Maintain galleys in a safe and clean condition and operate equipment properly and safely.
• Report damaged or unsafe equipment to management.
• Complete assigned cleaning by the end of each shift, clean assigned areas and equipment using appropriate chemicals, and maintain an orderly work area.
• Complete routine projects and detail-cleaning duties as assigned.
• Attend department in-services and meetings and complete required hospital training and surveys.
• Assist with tray assembly and dishroom duties as needed, following established procedures.
• Follow the established break schedule unless directed otherwise by the manager.
• Maintain supplies and equipment, including portioning, dating, and storing food, and keep work-area supplies at established levels.
• Notify management about workload status, availability for additional assignments, or a need for assistance.
• Assist with orienting new department employees by demonstrating basic job duties.
• Respond to management requests positively and promptly and perform other duties as assigned.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• Benefits eligibility for new employees begins on the first of the month following their starting date.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed