Catering Associate - Food Service Department, Part-time, Evenings

Northwestern Memorial Healthcare • Chicago, IL

13d • Onsite

About The Position

The Catering Associate supports the Department of Food & Nutrition by providing patient meal service, including patient menu selection, tray assembly, and delivery and retrieval of patient trays. The role is responsible for timely and accurate service and safe food handling in designated patient care areas. The associate supports service excellence through patient satisfaction rounds, service recovery, and communication with the management team, while following Northwestern Medicine’s Best Patient Experience guidelines and applicable organizational policies, procedures, and regulatory standards.

This is a part-time position working 24 hours per week on the evening shift, from 2:00 PM–8:00 PM or 2:30 PM–8:30 PM. The position works every weekend and holidays and is located at Feinberg/Galter, FL BS.

Requirements

• Two years of service experience.
• Good interpersonal and communication skills.
• Maintain a positive and friendly manner during peak service times, with a focus on timeliness, accuracy, and service excellence.
• Complete Catering to You training modules and pass the competency test.

Nice To Haves

• High school graduate or GED.
• Food Handling Certification.
• Health Department – City of Chicago qualification.

Responsibilities

• Follow oral and written instructions, policies, procedures, and established work processes.
• Read and comprehend patient menus and obtain patients’ menu selections before each meal.
• Follow diet and allergy restrictions, understand diet limitations, answer patient questions, and offer permitted alternatives consistent with dietary guidelines and patient preferences.
• Assemble trays accurately and promptly according to patient menu tickets and tray-presentation and condiment standards.
• Deliver and retrieve patient trays courteously and professionally, following established procedures; retrieve trays within one hour of service.
• Conduct catering rounds as instructed to assess patient satisfaction and support service recovery.
• Follow infection-control policies, HIPAA requirements, patient-identification guidelines, security procedures, and safe cart and elevator practices.
• Clean and sanitize coffee carts daily; keep galleys, workstations, assigned areas, and equipment clean, safe, and organized.
• Follow food-handling and food-safety practices, rotate floor stock, document refrigeration temperatures, and maintain appropriate food storage.
• Deliver floor stock daily according to par levels and accurately document floor stock, tray, and other floor deliveries.
• Operate equipment safely and properly, report damaged or unsafe equipment, and complete assigned cleaning and detail-cleaning tasks by the end of each shift.
• Maintain supplies and equipment, including portioning, dating, and storing food, and keep work-area supply levels established.
• Complete meal-service assignments efficiently and communicate patient-related concerns, workload status, and requests for assistance to appropriate personnel or management.
• Attend department in-services and meetings and complete required hospital training and surveys.
• Assist in the dishroom or as a server when needed.
• Follow the established break schedule unless directed otherwise by the manager.
• Assist with orienting new employees by demonstrating basic job duties.
• Respond to management requests positively and promptly and perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed