Wait Staff Associate - Food Service Department, Part-time, Evenings

Northwestern Memorial Healthcare • Chicago, IL

13d

About The Position

The Wait Staff Associate supports the Department of Food & Nutrition by delivering and retrieving patient trays in a room-service model. The role is responsible for timely service and safe food handling in designated patient care areas, and may also include assembling and serving trays. The associate is expected to follow Northwestern Medicine’s policies, procedures, regulatory standards, Code of Ethics, and Best Patient Experience guidelines.

This is a part-time evening position at Prentice; FL BS, with stated shifts of 2:30 PM–9:00 PM or 3:00 PM–9:30 PM. The posting lists 24 hours per week and rotating weekend and holiday work. Compensation is $21.50 per hour, with an additional $0.97 per hour shift differential. The position is non-exempt and eligible for overtime.

Requirements

• Two years of service experience.
• Good interpersonal and communication skills.
• Maintain a positive and friendly manner during peak service times, with a focus on timeliness, accuracy, and excellent service.

Nice To Haves

• High school graduate or GED.
• Food Handling Certification from the City of Chicago Health Department.

Responsibilities

• Follow oral and written instructions, policies, and procedures, and complete multi-step tasks requiring judgment.
• Read and understand tray tickets; understand diet restrictions and answer related questions comfortably.
• Serve and retrieve patient and guest trays courteously and professionally, accurately delivering trays under established procedures and retrieving them within one hour of service.
• Conduct patient satisfaction checks and follow HIPAA and patient-identification guidelines.
• Notify Expeditors/Nutrition Operators of food issues so meals can be completed or modified appropriately.
• Work safely while moving carts, following security procedures, and using elevators properly.
• Clean and sanitize delivery and retrieval carts daily, maintain soiled tray carts on patient care floors, and keep galleys, assigned work areas, and equipment clean and orderly.
• Operate dishwashing-area equipment as needed, including setup, breakdown, deliming, temperature logs, and sanitation.
• Follow diet and allergy restrictions and established food-handling and infection-control practices.
• Perform meal-service tasks efficiently and deliver multiple orders proficiently.
• Deliver floor stock daily according to par levels, rotate stock according to food-safety procedures, and document refrigeration temperatures in patient pantries containing floor stock.
• Operate equipment safely and according to procedures; report damaged or unsafe equipment to management.
• Complete assigned cleaning by the end of each shift, including detailed cleaning, using appropriate chemicals and standards; complete routine projects as assigned.
• Attend department in-services and meetings and complete required hospital training and surveys.
• Assist with tray assembly or in the dishroom as needed, following established procedures.
• Follow the established break schedule unless directed otherwise by the manager.
• Maintain supplies and equipment, including portioning, dating, and storing food, and keep work-area supplies at established levels.
• Notify management about workload status, availability for additional assignments, or need for assistance.
• Assist with orientation of new department employees by demonstrating basic job duties.
• Respond to management requests positively and promptly and perform other assigned duties.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Benefits eligibility for new employees begins on the first of the month following their starting date
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed