Catering Assistant

Fogo de Chão • Peoria, AZ

10d

About The Position

At Fogo de Chão, the Catering Specialist coordinates catering, including pickup and delivery orders, and facilitates activities to enhance the Guest experience at catering events. The role conveys the organization’s gratitude to catering guests and preserves and shares the festive, hospitable, and gracious spirit of Southern Brazilian traditions.

The position guides guests through catering menus, offerings, and pricing; coordinates order details and schedules pickups and deliveries; confirms event details in advance; and executes orders accurately and hospitably. It also supports guest service, trains an Assistant Catering Specialist on Fogo service standards, follows up on leads, participates in local and networking events as requested, and complies with safety rules. The role requires using a personal vehicle for deliveries and offsite events, a valid driver’s license, and current auto insurance.

The fixed rate is $15.15, and the position is also eligible to receive tips. Additional tip details are provided during onboarding or upon request.

Requirements

• Be pleasant when dealing with guests and team members and able to perform in demanding situations.
• Be physically capable of performing basic duties.
• Be able to endure prolonged walking and standing.
• Have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Be knowledgeable about Fogo’s menu and mission.
• Be able to frequently lift and/or move up to 30 pounds.
• Be physically able to drive a vehicle.
• Have a valid driver’s license and current auto insurance.
• Be able to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Guide guests through catering menus, offerings, and pricing; assist with menu and order planning and facilitate special delivery requests.
• Coordinate order details with the restaurant team and schedule catering pickups and deliveries.
• Confirm catering order details with guests before the event, including menu, pickup or delivery time, delivery type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with a high standard of organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Immediately escalate guest and team questions, concerns, and issues to management.
• Maintain knowledge of catering menu items, contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that could cause injury to guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for full-time hourly team members, beginning on the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits package including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage (MEC) health plan, dental, vision, short-term disability, and life insurance; coverage can begin as early as the first of the month following hire.
• Part-time team members may enroll in voluntary benefits including pet insurance, legal, and ID protection.
• Tips in addition to the fixed rate of $15.15.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed