Catering Assistant

Fogo de Chão • Gilbert, AZ

6d

About The Position

At Fogo de Chão, the Catering Specialist coordinates catering orders, including pickups and deliveries, and helps create a hospitable experience for guests throughout catering events. The role involves guiding guests through the catering menu, coordinating order details and delivery requests with the restaurant team, and executing orders accurately while representing Fogo’s festive Southern Brazilian traditions. The Catering Specialist also follows up on catering leads, participates in local and networking events to build brand awareness, and trains the Assistant Catering Specialist on Fogo service standards.

Requirements

• Be pleasant when dealing with guests and team members and able to perform in demanding situations.
• Be physically capable of performing basic duties and able to endure prolonged walking and standing.
• Have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Be knowledgeable about Fogo’s menu and mission.
• Frequently lift and/or move up to 30 pounds.
• Be physically able to drive a vehicle.
• Have a valid driver’s license and current auto insurance.
• Be able to use a personal vehicle for deliveries and offsite events.

Responsibilities

• Guide guests through the catering menu, offerings, and pricing, and help plan menus and orders.
• Identify and facilitate special delivery requests.
• Coordinate order details with the restaurant team and schedule catering pickups and deliveries.
• Confirm catering order details with guests before the event, including menu, pickup or delivery time, delivery type, packaging needs, special requests, and delivery instructions.
• Execute catering orders and deliveries with a high standard of organization and accuracy.
• Provide a hospitable experience throughout the catering and delivery process.
• Train the Assistant Catering Specialist on Fogo service standards.
• Respond to and resolve guest concerns and questions directly and concisely.
• Anticipate and prevent potential service or product breakdowns.
• Escalate guest and team questions, concerns, and issues to management immediately.
• Know catering menu items, their contents, and preparation methods.
• Follow up on catering inquiries and leads to secure future business.
• Stay informed about company marketing and promotional activities.
• Coordinate and attend local events as requested.
• Attend business and networking events as requested to grow catering brand awareness.
• Watch for objects, conditions, or substances that could cause injury to guests or team members.
• Follow Fogo safety rules and guidelines.
• Perform other reasonable tasks assigned by management.

Benefits

• Medical, dental, and vision insurance for eligible full-time hourly team members, beginning the first of the month following 60 days of employment.
• Company-paid life insurance and short-term disability where allowed.
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
• Part-time team members are offered a Minimum Essential Coverage health plan, dental and vision insurance, short-term disability, and life insurance, with coverage available as early as the first of the month following hire.
• Part-time team members may enroll in voluntary pet insurance, legal benefits, and ID protection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed