Catering and Events Manager

Hyatt Place Panama City Beach (OTO Development)•Panama City Beach, FL

3d•$62,000 - $65,000

About The Position

The Catering and Events Manager drives revenue through the planning, coordination, and execution of meetings, weddings, social events, and corporate functions. The role is the primary liaison between clients and hotel operations, supporting exceptional service, smooth event execution, and memorable guest experiences. The position is sales-minded and requires organization, creativity, and the ability to work in a fast-paced hospitality environment. Compensation is salary-based with sales commission. The property is managed by OTO Development.

Requirements

2–4 years of catering, events, or hotel sales experience; hotel experience is strongly preferred.
Proven success in event sales and execution.
At least a high school diploma; a college degree is preferred.
Strong organizational, communication, and time-management skills.
Ability to manage multiple events simultaneously and work flexible hours, including evenings and weekends.
Knowledge of food and beverage operations and banquet service standards.
Ability to walk and stand for extended periods as the job dictates.

Nice To Haves

College degree.
Proficiency in sales and event management systems such as Delphi, Opera, CITY, TripleSeat, or similar.
Hotel experience.

Responsibilities

Proactively sell and manage catering and event business to meet or exceed revenue goals.
Respond to inquiries and prepare proposals, contracts, and banquet event orders (BEOs).
Conduct site tours and client consultations.
Upsell food and beverage, audiovisual, décor, and other enhancements.
Perform additional duties designated by the AGM or GM.
Plan and coordinate events from initial inquiry through post-event follow-up.
Serve as the primary on-site contact for clients during events.
Communicate event details accurately to culinary, banquet, AC, and hotel operations teams.
Conduct pre-event meetings and post-event reviews.
Partner with sales, culinary, banquets, front office, and engineering teams.
Monitor event setups, timelines, and service standards.
Ensure events comply with brand standards, safety regulations, and local laws.
Manage contracts, deposits, billing, and final invoicing.
Forecast catering revenue and contribute to budgeting efforts.
Maintain accurate records in the sales and event management system.
Track event profitability and cost controls.
Build long-term client relationships to encourage repeat and referral business.
Handle client feedback and resolve concerns professionally and urgently.
Represent the hotel and management company at networking and community events.