Category Manager - Warby Parker Care

Warby Parker•New York, NY

18d•$96,250 - $110,000

About The Position

Warby Parker is hiring a Manager of Warby Parker Care to serve as category manager for its new extended warranty service offering for the glasses business. Reporting to the Senior Director, Contact Lenses & Warby Parker Care, this role will shape the growth of the new business by managing a critical vendor partnership, overseeing day-to-day operations, optimizing financial performance, and launching roadmap features across channels.

Requirements

At least 5 years of professional experience in category management, account management, or management consulting.
Data-driven problem-solving skills and the ability to uncover operational insights.
Empathetic, clear communication skills and the ability to guide external partners toward shared goals and smooth operational workflows.
Strategic project ownership experience, including executing multi-channel initiatives and customer-centric program launches.
Passion for reimagining customer care and turning data into actionable, financially sound business strategies.

Nice To Haves

Experience managing or scaling paid protection plans, warranty products, or membership models in a retail or e-commerce setting.
Background or experience in the insurance industry.

Responsibilities

Manage and strengthen a key external partner relationship, ensuring seamless daily operations and high-quality customer service.
Optimize the financial health and performance metrics of the paid protection plan by identifying efficiency gains and long-term growth opportunities.
Partner with retail, e-commerce, and customer service teams to align execution and maximize the reach of Warby Parker Care initiatives.
Lead the rollout and expansion of product roadmap features, managing execution from concept through channel launch.