Casualty Claims Adjuster, Attorney Represented - Hybrid

Liberty Mutual•Lake Mary, FL

18d•Hybrid

About The Position

The Casualty Claims Adjuster, Attorney Represented, works on the Personal Lines Casualty Team, investigating, managing, and resolving Bodily Injury claims assigned directly with injured parties, while also assisting in providing service to policyholders. The role evaluates coverage, liability, and damages and settles claims within prescribed authority levels. It also involves proactive outreach to injured parties, gathering information from policyholders, witnesses, and claimants, and keeping claim files clearly documented throughout the claim life cycle. Applicants must reside within 50 miles of the Lake Mary, Florida, or Suwanee, Georgia office. The position has a hybrid arrangement, with several in-office days per month during the first few months after virtual training, at least two in-office days per month after training, and occasional additional days for special meetings. Training attendance and active engagement are mandatory. The stated start date is January 11, 2027.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Growth mindset and ability to adapt to change, including new standard work and tools.
Ability to obtain proper licensing as required.

Nice To Haves

Basic knowledge of legal liability, general insurance policy coverage, and state tort law.
Liability experience or policy and claims knowledge.
Bachelor’s degree.

Responsibilities

Investigate and evaluate coverage, liability, and damages, and settle Bodily Injury claims directly with injured parties within prescribed authority levels.
Proactively contact injured parties through various means to connect, listen, empathize, and make early settlement offers when appropriate.
Identify potentially suspicious claims and refer them to the Special Investigations Unit (SIU); identify opportunities for third-party subrogation.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on appropriate courses of action.
Send and respond to written, telephone, and SMS text inquiries to pursue claim resolution.
Ensure reserves are adequate.
Maintain the security of financial claims processing and information contained in claims files.
Use loss management tools and techniques to support accurate decision-making.
Keep claim files updated with clear documentation of investigations, evaluations, and negotiations throughout the claim life cycle.