Casualty Claims Adjuster

CRC Group • Flower Mound, TX

2d

About The Position

The Claims Professional II investigates, evaluates, and resolves moderately complex claims within established guidelines and authority levels. The role is responsible for timely, fair, and cost-effective claims handling, regulatory compliance, and superior customer service. The position handles property and casualty claims from intake through resolution, evaluates coverage, exposure, and liability, and negotiates settlements within its authority limits. It also maintains claim documentation and works with internal teams, legal counsel, external vendors, policyholders, brokers, and other stakeholders.

Requirements

• Two to four years of relevant claims-handling experience.
• Demonstrated knowledge of property and casualty insurance principles.
• Appropriate state adjuster license(s), or the ability to obtain them within a specified timeframe.
• Claims investigation and evaluation skills.
• Knowledge of insurance policy interpretation and coverage analysis.
• Negotiation and settlement proficiency.
• Ability to manage multiple claims and meet deadlines.
• Strong verbal and written communication skills.
• Analytical and problem-solving capabilities.
• Proficiency in claims systems and Microsoft Office Suite.
• Customer service orientation and attention to detail.

Nice To Haves

• Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
• Industry certifications such as Associate in Claims (AIC) or CPCU coursework.

Responsibilities

• Handle a portfolio of moderately complex property and casualty claims from intake to resolution.
• Conduct investigations, including gathering statements, reviewing policy coverage, and analyzing relevant documentation.
• Evaluate exposure and potential liability based on policy language and facts.
• Negotiate settlements within authority limits while ensuring cost control and fairness.
• Maintain accurate documentation, claim notes, and reports in compliance with internal standards.
• Collaborate with internal teams, legal counsel, and external vendors as necessary.
• Ensure compliance with applicable regulations, internal policies, and service-level agreements.
• Provide responsive communication and service to policyholders, brokers, and other stakeholders.

Benefits

• Medical, dental, vision, life, disability, and AD&D insurance for eligible full-time teammates.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Paid time off, including company holidays, vacation, and sick days.
• New parent leave.
• Restricted stock units and/or a deferred compensation plan for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed