Casualty Claims Adjuster

Berkley•Phoenix, AZ

About The Position

The Casualty Claims Adjuster is a key contributor to the Berkley One brand and handles moderately complex personal lines claims. The role requires property, liability, injury, and auto physical damage claims expertise, along with strong organization, time management, self-direction, and customer service. The adjuster is responsible for handling and resolving assigned claims professionally, promptly, and with quality.

Requirements

Bachelor's degree or equivalent work experience.
Property, liability, injury, and auto physical damage claim technical skills.
Organizational skills.
Time management skills.
Self-direction.
Exceptional customer service.
Coverage analysis skills.
Investigation skills.
Reserving skills.
Claim resolution skills.
Negotiation skills.
Coverage research skills.
Claim-file documentation skills.
File inventory management skills.

Responsibilities

Handle assigned first- and third-party personal lines homeowners, liability, first-party medical/PIP, third-party bodily injury, and auto physical damage claims of moderate complexity.
Manage claims through coverage analysis, investigation, reserving, and resolution.
Identify and address coverage issues; investigate causes and exposures; set timely reserves; and develop detailed action plans.
Negotiate and convey claim settlements within authority limits.
Establish the validity of claims submitted for payment through coverage research and contact with policyholders, claimants, and outside parties.
Research and locate additional information and documentation to investigate, evaluate, and resolve claims.
Write denial letters, Reservation of Rights letters, and other correspondence.
Maintain an effective diary system and document claim-file activities according to established procedures.
Proactively manage file inventory to ensure timely case resolution.
Deliver exceptional customer service to insureds, agents, and internal and external customers.
Perform administrative functions such as expense accounts and time-off reporting.