Casting & Splinting Lead / DME Coord

Orthopedic Doctor Near Me•Fort Myers, FL

12d

About The Position

The Casting and Splinting Lead / DME Coordinator coordinates daily durable medical equipment (DME) operations while providing direct clinical support and day-to-day leadership for orthopedic casting, splinting, bracing, and related treatment needs. Duties are performed within the scope of training, demonstrated competency, provider orders, applicable laws, and organizational policies. The role supports the DME Manager with equipment dispensing, inventory management, documentation, insurance authorization support, and cast room operations, working collaboratively with providers, clinical staff, billing personnel, patients, and external vendors. The position serves as a primary day-to-day resource for DME coordination and cast room workflow. It assists with staff assignments, training, workflow monitoring, quality reviews, procedures, and operational improvements, and escalates clinical, compliance, staffing, and workflow concerns to the appropriate personnel. Clinical work includes assisting providers with orthopedic procedures and applying, adjusting, or removing casts, splints, and other immobilization devices when authorized and within applicable competency and scope requirements. The role also maintains DME and clinical supply inventories; supports accurate documentation, billing, authorization, and regulatory compliance; provides patient and caregiver education; and promotes safe, respectful, patient-centered service. The employee may be assigned additional duties by the Clinical Director, DME Manager, physicians, or management.

Requirements

High school diploma or equivalent required.
Previous experience in DME coordination, orthopedic clinical support, casting, splinting, or a related healthcare setting required.
Experience with electronic health records, inventory systems, and healthcare documentation processes is required or preferred, depending on organizational needs.
Must meet applicable state and organizational requirements for assigned DME and orthopedic technician duties.
Must demonstrate competency in assigned casting, splinting, DME fitting, patient education, and equipment handling procedures.
Must complete required organizational training, competency assessments, privacy training, and compliance education.
Knowledge of DME coordination, equipment dispensing, inventory control, and documentation practices.
Working knowledge of orthopedic casting, splinting, bracing, and related clinical workflows appropriate to the position.
Ability to coordinate multiple priorities in a fast-paced outpatient orthopedic environment.
Strong organizational, communication, problem-solving, and interpersonal skills.
Ability to identify workflow inefficiencies and recommend practical improvements.
Attention to detail in patient documentation, inventory records, and equipment dispensing.
Ability to provide day-to-day guidance and support to team members.
Proficiency with electronic health records, computer applications, and relevant inventory or DME systems.
Commitment to patient safety, confidentiality, professionalism, and regulatory compliance.
Ability to squat, bend, reach, stand, and walk for prolonged periods; perform repetitive hand movements; handle casting materials and DME products; and assist with patient positioning in accordance with training and safety procedures.
Ability to lift and carry up to 50 pounds as required by the position.
Ability to view computer screens and use computer equipment for extended periods.
Ability to safely perform the physical requirements of fitting, applying, adjusting, and removing DME and orthopedic devices, with or without reasonable accommodation.

Nice To Haves

Prior experience coordinating DME inventory, insurance authorization processes, medical record documentation, and equipment dispensing.
Previous lead, senior technician, or workflow coordination experience.
Current Basic Life Support (BLS) certification may be required based on organizational policy and clinical responsibilities.
Orthopedic technician or casting certification preferred where applicable.

Responsibilities

Coordinate daily DME activities and timely delivery of equipment and orthopedic supplies.
Dispense and fit braces, boots, slings, crutches, walkers, and other approved DME products in accordance with provider orders and organizational policies.
Verify and complete prescriptions, clinical documentation, patient acknowledgments, delivery records, and supporting documents.
Coordinate insurance eligibility and benefits verification, prior authorizations, and medical necessity documentation with appropriate departments.
Communicate with patients about equipment use, dispensing procedures, documentation, and applicable financial responsibilities.
Coordinate with vendors, manufacturers, and internal departments regarding product availability, backorders, exchanges, returns, and equipment concerns.
Support accurate DME charge capture and billing documentation; identify and escalate authorization delays, documentation deficiencies, inventory shortages, and care barriers.
Serve as a day-to-day resource for DME coordination and orthopedic cast room workflow.
Assist the DME Manager with staff assignments, task prioritization, workflow monitoring, and coverage.
Provide training, orientation, and ongoing guidance to DME coordinators and cast room personnel as assigned.
Promote adherence to procedures, documentation standards, service expectations, and compliance requirements; monitor operational task completion and identify improvement opportunities.
Communicate operational concerns, staffing needs, supply issues, and workflow recommendations to the DME Manager.
Assist with standard operating procedures, training materials, workflow checklists, quality reviews, audits, and corrective action initiatives.
Escalate clinical concerns, patient complaints, compliance issues, and unresolved operational problems to appropriate managers or providers.
Apply, adjust, and remove casts, splints, and other orthopedic immobilization devices when ordered and permitted by law, training, and demonstrated competency.
Assist providers with casting, splinting, fracture care, orthopedic procedures, cast room activities, and removal of sutures and staples.
Prepare patients, equipment, materials, and treatment areas for casting and splinting procedures.
Assess and document relevant observations within scope, including discomfort, swelling, skin concerns, and neurovascular warning signs, and promptly communicate concerns to the treating provider.
Educate patients and caregivers on cast and splint care, activity precautions, hygiene, follow-up instructions, and symptoms requiring prompt medical attention using provider-approved instructions.
Maintain infection prevention, equipment cleaning, patient safety, privacy, dignity, and comfort practices.
Monitor cast room supplies and document procedures, materials used, patient education, and other required information in the medical record.
Recognize and promptly escalate complications, unexpected patient responses, and situations requiring provider assessment.
Maintain accurate inventory records and monitor stock levels, expiration dates where applicable, product integrity, and equipment condition.
Coordinate ordering, receiving, stocking, distribution, and inventory reconciliation; report slow-moving, discontinued, damaged, or excess inventory and assist with counts and discrepancy resolution.
Store equipment securely and according to manufacturer instructions and organizational procedures; help minimize waste, prevent stockouts, and support cost-effective purchasing.
Maintain complete, accurate, timely, and legible documentation in the electronic health record and applicable DME systems.
Follow organizational policies, payer requirements, applicable federal and state regulations, accreditation standards, scope-of-practice requirements, clinical protocols, and supervisory direction.
Support DME documentation, patient consent, delivery acknowledgment, medical necessity, billing, privacy, and security requirements, including HIPAA.
Assist with audits, record reviews, incident reporting, and documentation improvement; identify and report safety risks, compliance concerns, documentation deficiencies, and process breakdowns.
Provide professional, respectful, and timely service to patients, caregivers, providers, and coworkers; explain equipment and cast care information in clear, patient-friendly language.
Coordinate with physicians, clinical support teams, scheduling, billing, authorization personnel, and management to facilitate continuity of care.
Respond to patient questions within the scope of the position and refer clinical or financial matters to appropriate personnel.
Maintain a clean, neat, organized, and safe work environment; prioritize work effectively and contribute to team and organizational goals.
Perform other duties and responsibilities as assigned by the Clinical Director, DME Manager, physicians, or management.