Cast Member

Cinépolis Cinemas USA•Dayton, OH

4d•Onsite

About The Position

Cinépolis USA is a luxury cinema exhibitor operating Cinépolis Luxury Cinemas and Movie House & Eatery theaters. The Cast Member works in theater operations and reports to the General Manager. The role provides timely, professional guest service and supports concession, box office, food service, theater cleanliness, guest safety, and day-to-day opening and closing operations. Duties may change or be added according to business needs.

Requirements

Proficient guest-service, administrative, and follow-up skills.
Ability to communicate and cooperate with guests, supervisors, peers, vendors, or partners.
Ability to work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Flexible availability, including holidays and weekends.
Knowledge of company policies and procedures.
Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel; and reach with hands and arms.
Ability to occasionally lift or move up to 10 pounds and occasionally light-lift 25 to 50 pounds with assistance.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, operate as a cashier, and perform maintenance duties.
Set up and maintain appropriate stock levels for the box office and concessions.
Greet guests, assemble food orders, operate point-of-sale terminals, and provide accurate change.
Maintain cleanliness in work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and the employee break room.
Follow the sequence-of-service policy for each guest transaction.
Answer guest questions and resolve concerns.
Follow company policies and procedures.
Complete opening, mid-shift, and closing procedures.
Assist wait staff with food distribution and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating guests as needed.
Inform management about guest issues and maintenance requests.
Protect the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Assist with other functions as instructed by management.
Recognize movie projection issues and communicate them to a manager, the General Manager, or the projectionist.
Stay up to date on movie summaries.
Perform other duties as assigned.