Cast Member

Cinépolis Cinemas USA • Davenport, FL

4d • Onsite

About The Position

Cast Members provide guest service in the Concierge, Concessions, Running, Cleaning, and Usher areas of a Cinépolis theater. The role includes preparing concessions, cashiering, maintaining stock, greeting guests, assembling food orders, operating point-of-sale terminals, and keeping theater work areas clean. Cast Members answer guest questions, address concerns, assist with food service, seating and crowd control, and communicate guest or maintenance issues to management. They also follow company policies and service procedures, complete opening, mid-shift, and closing procedures, secure box office cash and tickets, distribute hearing-impaired equipment, enforce movie ratings, and report projection issues. The position works in a theater environment with typical cinema noise, dust, and activity. The work involves frequent standing, walking, bending, and reaching, with occasional lifting.

Requirements

• Proficient guest-service, administrative, and follow-up skills.
• Ability to communicate and cooperate with guests, supervisors, peers, vendors, or partners.
• Ability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication and math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash-handling etiquette.
• Knowledge of basic food-handling regulations.
• Knowledge of company policy and procedure.
• Flexible working hours, including holidays and weekends.
• Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
• Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms.
• Ability to occasionally lift and/or move up to 10 pounds, and occasionally light-lift 25 to 50 pounds with assistance.

Responsibilities

• Provide professional, helpful, thorough, and timely guest service.
• Prepare concessions, cashier, and perform concession maintenance duties.
• Set up and maintain appropriate stock levels for the box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
• Maintain cleanliness of work areas, including concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room.
• Follow the sequence-of-service policy for each guest transaction.
• Answer guest questions and resolve concerns.
• Adhere to company policies and procedures.
• Complete opening, mid-shift, and closing procedures.
• Assist wait staff with food distribution and bussing tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating guests as needed.
• Inform the management team of guest issues and maintenance requests.
• Ensure the security of box office cash and tickets.
• Distribute hearing-impaired equipment and understand its proper use.
• Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
• Assist with other functions as instructed by the management team.
• Report movie projection issues to a manager, general manager, or projectionist.
• Remain up to date on movie summaries.
• Perform other duties as assigned.

Benefits

• Employee discount on tickets, food, and nonalcoholic beverages.
• Gifts for reaching milestone work anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed