Cast Member

Cinépolis Cinemas USA • McKinney, TX

6d • Onsite

About The Position

The Cast Member works in theater operations and reports to the General Manager. The role supports guest service and daily cinema operations, including concessions, box office, cleanliness, seating, and assisting wait staff. Cast Members are expected to provide timely and helpful service, follow company procedures, respond to guest questions and concerns, and communicate operational or maintenance issues to management. The position also includes opening, mid-shift, and closing procedures, crowd assistance, cash and ticket security, age-rating enforcement, and awareness of projection issues.

The role is performed in a theater environment with typical cinema noise, dust, and activity. Work involves frequent standing, walking, bending, reaching, and handling objects. Employees may occasionally lift up to 10 pounds and may occasionally lift 25–50 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Duties may change or be added according to business needs.

Requirements

• Proficient guest-service, administrative, and follow-up skills.
• Ability to communicate and cooperate with guests, supervisors, peers, vendors, or partners.
• Ability to communicate and work effectively with guests in a high-volume setting.
• Good verbal communication and math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash-handling etiquette.
• Knowledge of basic food-handling regulations.
• Flexible availability, including holidays and weekends.
• Knowledge of company policies and procedures.
• Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
• Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms.
• Ability to occasionally lift or move up to 10 pounds and occasionally lift 25–50 pounds with assistance.

Responsibilities

• Provide professional, helpful, thorough, and timely guest service.
• Prepare concessions, operate as a cashier, and perform maintenance duties.
• Set up and maintain appropriate stock levels for the box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals, and provide accurate change.
• Maintain cleanliness in concessions, box office, lobby, restrooms, hallways, auditoriums, and the employee break room.
• Follow the sequence-of-service policy for each guest transaction.
• Answer guest questions and resolve concerns.
• Adhere to company policies and procedures.
• Complete opening, mid-shift, and closing procedures.
• Assist wait staff with food distribution and bussing tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and guest seating as needed.
• Inform management of guest issues and maintenance requests.
• Ensure the security of box office cash and tickets.
• Distribute hearing-impaired equipment and understand its proper use.
• Enforce movie ratings to prevent underage guests from accessing auditoriums with adult content.
• Assist with other functions as instructed by management.
• Identify movie projection issues and communicate them to a manager, the General Manager, or projectionist.
• Remain up to date on movie summaries.
• Perform other duties as assigned.

Benefits

• Employee discount on tickets, food, and nonalcoholic beverages.
• Gifts for reaching milestone work anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed