Cast Member

Cinépolis Cinemas USA•Gaithersburg, MD

7d•$16 - $20•Onsite

About The Position

Cinépolis USA is a luxury cinema exhibitor operating Cinépolis Luxury Cinemas and Movie House & Eatery theaters. Cast Members provide guest service across Concierge, Concessions, Running, Cleaning, and Usher functions in a theater environment. The position is non-exempt, is in Operations, and reports to the General Manager. The listed base pay is $15.50–$19.50, with bonuses for bonus-eligible positions. Tips may be available for tip-eligible positions, and overtime is listed as other compensation. Cast Members serve guests, prepare and sell concessions, maintain supplies and cleanliness, support food service and auditorium operations, and help ensure guest safety and security. They follow company procedures, perform opening, mid-shift, and closing duties, respond to guest concerns, and report guest or maintenance issues to management. The role involves frequent standing and walking, work in a cinema environment with moderate-to-high noise, and occasional lifting.

Requirements

Proficient guest service, administrative, and follow-up skills.
Comfortable communicating and cooperating with guests, supervisors, peers, vendors, or partners.
Ability to communicate and work effectively with guests in a high-volume setting.
Good verbal communication and math skills.
Ability to meet tight deadlines under minimal supervision.
Proper cash-handling etiquette.
Knowledge of basic food-handling regulations.
Flexible working hours, including holidays and weekends.
Knowledge of company policies and procedures.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
Ability to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally perform light lifting of 25–50 pounds with assistance.

Responsibilities

Provide professional, helpful, thorough, and timely guest service.
Prepare concessions, handle cashiering, and perform concession maintenance duties.
Set up and maintain appropriate stock levels for the box office and concessions.
Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
Maintain cleanliness in concessions, the box office, lobby, restrooms, hallways, auditoriums, and employee break room.
Follow the sequence-of-service policy for each guest transaction.
Answer guest questions and resolve concerns.
Adhere to company policies and procedures.
Complete opening, mid-shift, and closing procedures.
Assist wait staff with food distribution and bussing tables and auditoriums.
Clear and reset seats and trays before and after each film.
Assist with crowd control and seating guests as needed.
Inform the management team about guest issues and maintenance requests.
Ensure the security of box office cash and tickets.
Distribute hearing-impaired equipment and understand its proper use.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Assist with other functions as instructed by the management team.
Report movie projection issues to a manager, general manager, or projectionist.
Remain up to date on movie summaries.
Perform other duties as assigned.