Casino Service Manager - Wildfire Lake Mead

Station Casinos • Henderson, NV

5d

About The Position

The Casino Service Manager supervises multiple departments and serves as Manager on Duty, directing all casino and gaming operation Team Members. The role oversees the overall operation of casino and gaming areas, provides friendly and efficient service to Guests, implements Title 31 procedures, safeguards Company assets, and follows responsible gaming guidelines. Responsibilities must be performed in accordance with Company standards, policies, and procedures.

The manager supervises, coaches, counsels, and disciplines Team Members, and is responsible for orienting, training, and evaluating them. The role also supports Team Member morale through appreciation and recognition, sets schedules and job duties, and maintains staffing hours in line with established service standards. The manager works with minimum supervision and reports product shortages and equipment needs to the immediate supervisor.

Requirements

• Two years of management experience.
• Strong communication, leadership, and organizational skills.
• Ability to communicate effectively.
• Ability to manage time effectively with minimum supervision.
• Knowledge of cash handling procedures.

Nice To Haves

• Slots experience.
• Computer skills in Microsoft Excel, Word, and Outlook.
• Prior experience with Point of Sale systems.

Responsibilities

• Supervise multiple departments and serve as Manager on Duty.
• Direct all casino and gaming operation Team Members and oversee casino and gaming areas.
• Implement Title 31 procedures, safeguard Company assets, and follow responsible gaming guidelines.
• Provide friendly, efficient service to Guests and uphold Company standards, policies, and procedures.
• Supervise, coach, counsel, and discipline Team Members; orient, train, and evaluate them.
• Maintain Team Member morale through support, appreciation, and recognition.
• Set schedules and job duties and maintain Team Member hours for staffing in accordance with established service standards.
• Inform the immediate supervisor of product shortages and equipment needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed