Casino Service Manager - Wildfire Lake Mead
About The Position
The Casino Service Manager supervises multiple departments and serves as Manager on Duty, directing casino and gaming operation Team Members. The role ensures Title 31 procedures are properly implemented, Company assets are observed and safeguarded, and responsible gaming guidelines are followed. The manager provides friendly, efficient service to Guests and oversees the overall operation of casino and gaming areas in accordance with Company standards, policies, and procedures. The position includes supervising, coaching, counseling, disciplining, orienting, training, and evaluating Team Members, while supporting high morale through appreciation and recognition. The manager sets schedules and job duties to maintain appropriate staffing and Team Member hours in line with established service standards, manages time effectively with minimum supervision, and informs the immediate supervisor about product shortages and equipment needs.
Requirements
- Two years of management experience.
- Strong communication, leadership, and organizational skills.
- Ability to communicate effectively.
- Ability to manage time effectively with minimum supervision.
- Knowledge of cash handling procedures.
Nice To Haves
- Slots experience.
- Computer skills in Microsoft Excel, Word, and Outlook.
- Prior experience with Point of Sale systems.
Responsibilities
- Supervise multiple departments and serve as Manager on Duty.
- Direct casino and gaming operation Team Members and oversee casino and gaming areas.
- Implement Title 31 procedures, safeguard Company assets, and follow responsible gaming guidelines.
- Provide friendly, efficient service to Guests and follow Company standards, policies, and procedures.
- Supervise, coach, counsel, discipline, orient, train, and evaluate Team Members.
- Support and maintain high Team Member morale through appreciation and recognition.
- Set schedules and job duties, maintaining Team Member hours for proper staffing under established service standards.
- Inform the immediate supervisor of product shortages and equipment needs.
- Apply cash handling procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
