Casino Manager - Winnemucca

Terrible's•Winnemucca, NV

About The Position

The Casino Manager oversees casino floor operations and performance, with a primary focus on slot operations, revenue generation, guest satisfaction, and regulatory compliance. The role leads casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters, and develops operational strategies to maximize profitability, maintain standards, and provide an exceptional guest experience. The Casino Manager analyzes financial performance, optimizes slot floor operations, manages labor and expenses, and ensures compliance with gaming regulations, internal controls, Health Department requirements, and company policies. The position also has responsibility for hiring, training, developing, and managing casino employees; maintaining guest service standards; reporting operational and financial results to senior management; and supporting improvements to processes, gaming systems, and equipment. The role requires a professional, composed leader who can make sound decisions in a fast-paced casino environment and communicate effectively with guests, employees, management, and regulatory representatives. The position is based in a casino environment with moderate to high noise levels and may occasionally involve exposure to unrestricted second-hand tobacco smoke. It requires regular standing and walking across the casino floor, occasional lifting or moving of up to 50 pounds, and the ability to work in confined spaces when necessary. Reliable transportation is required, and occasional business travel may be necessary. The employee must be willing and able to work flexible schedules, including evenings, nights, weekends, and holidays.

Requirements

Must be at least 21 years of age.
Five to seven years of gaming industry experience required.
At least three years of supervisory or management experience in a casino environment required.
Demonstrated experience overseeing casino floor operations and gaming personnel.
Strong financial management skills, including budgeting, expense control, and P&L analysis.
Experience with labor management, scheduling, and workforce optimization.
Strong analytical skills and ability to interpret gaming performance reports and financial data.
Knowledge of casino management systems, slot operations, and gaming technologies.
Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
Proficiency in Microsoft Office applications.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong organizational skills and exceptional attention to detail.
Ability to maintain a professional and composed demeanor under pressure while managing competing priorities.
Ability to communicate effectively with team members, guests, department leadership, senior management, and regulatory representatives.
Must be willing and able to work flexible schedules, including evenings, nights, weekends, and holidays.
Must be able to obtain and maintain required gaming licenses, work cards, permits, certifications, and regulatory approvals, including applicable Alcohol Awareness and Health Department certifications.
Must be proficient in written and spoken English and able to read, interpret, and communicate company policies, operational procedures, regulatory documents, instructions, and manuals.
Must possess strong critical-thinking and problem-solving abilities, sound judgment, and the capacity to make timely decisions in a fast-paced casino environment.
Must have reliable transportation.
Regularly required to stand and walk throughout the casino floor for extended periods.
Must have sufficient manual dexterity to operate office equipment, computers, and gaming-related systems.
Occasionally required to lift and/or move up to 50 pounds.
Must be able to perform duties in varying work environments, including confined spaces when necessary.

Nice To Haves

Familiarity with Responsible Gaming and Anti-Money Laundering requirements.
Occasional travel availability for company meetings, training sessions, or other business-related functions.

Responsibilities

Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with company standards.
Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
Evaluate slot floor layouts, game placement, and machine performance to identify opportunities to increase revenue and improve guest engagement.
Ensure gaming equipment and systems are maintained and casino operations run efficiently; identify challenges and implement solutions.
Manage casino revenue, operating expenses, labor costs, and departmental budgets; review P&L statements and develop strategies to meet financial objectives.
Monitor labor expenses and apply labor management practices to maintain appropriate staffing levels.
Prepare and present operational and financial reports to senior management; identify business trends, revenue opportunities, and areas for improvement.
Lead casino team members and departmental supervisors, set performance expectations, and ensure company standards are met.
Recruit, interview, select, orient, train, coach, counsel, and develop employees; address performance issues and take corrective action when appropriate.
Coordinate with Human Resources and Talent Acquisition to support recruitment and staffing needs.
Promote teamwork, accountability, professionalism, employee engagement, and a positive working environment.
Maintain a visible presence on the casino floor, provide exceptional guest service, and promptly address guest concerns and complaints.
Ensure team members demonstrate professionalism and deliver service in accordance with company standards.
Ensure compliance with Nevada Gaming Control Board regulations, Minimum Internal Control Standards, approved Internal Control Procedures, company policies, Responsible Gaming practices, Anti-Money Laundering requirements, Health Department regulations, and workplace safety requirements.
Maintain required gaming documentation, procedures, and operational records; communicate compliance concerns through appropriate management channels.
Ensure employees maintain current work cards, licenses, certifications, and required regulatory approvals.
Stay informed about gaming technologies, slot systems, equipment, and industry trends; support implementation of new systems, equipment, and operational initiatives.
Maintain a safe, secure, and healthy working environment and enforce company policies, operational procedures, and departmental standards.
Monitor service quality, employee productivity, departmental performance, and operational results.
Attend company meetings, training sessions, or other business-related functions as needed.