Casino Manager - Winnemucca

Terrible's•Winnemucca, NV

5d•Onsite

About The Position

The Casino Manager oversees the casino floor’s overall operations and performance, with a primary focus on slot machine operations, revenue generation, guest satisfaction, and regulatory compliance. The role ensures efficient gaming operations, profitability, adherence to operational standards, and an exceptional guest experience. The Casino Manager leads casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters. The position develops and implements operational strategies, analyzes financial performance, optimizes slot floor operations, controls labor and expenses, and ensures compliance with gaming regulations, internal controls, Health Department requirements, and company policies. This position requires strong financial and operational leadership, sound business judgment, excellent communication skills, and commitment to Terrible’s core values. The manager recruits, trains, develops, and supervises employees; monitors departmental performance; addresses guest concerns; maintains regulatory documentation and licenses; and supports gaming technology and operational improvements. Reliable transportation is required, and occasional business-related travel may be necessary.

Requirements

Must be at least 21 years of age.
Five to seven years of gaming industry experience required.
At least three years of supervisory or management experience in a casino environment required.
Demonstrated experience overseeing casino floor operations and gaming personnel.
Strong financial management skills, including budgeting, expense control, and P&L analysis.
Experience with labor management, scheduling, and workforce optimization.
Strong analytical skills and ability to interpret gaming performance reports and financial data.
Knowledge of casino management systems, slot operations, and gaming technologies.
Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
Proficiency in Microsoft Office applications.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong organizational skills and exceptional attention to detail.
Ability to maintain a professional, composed demeanor under pressure and manage competing priorities.
Ability to communicate effectively with team members, guests, department leadership, and senior management through appropriate channels.
Willingness and ability to work flexible schedules, including evenings, nights, weekends, and holidays.
Must be able to obtain and maintain all required gaming licenses, work cards, permits, certifications, and regulatory approvals, including applicable Alcohol Awareness and Health Department certifications.
Proficient in written and spoken English, including the ability to read, interpret, and communicate company policies, operational procedures, regulatory documents, instructions, and manuals.
Must have reliable transportation.
Regularly able to stand and walk throughout the casino floor for extended periods.
Sufficient manual dexterity to operate office equipment, computers, and gaming-related systems.
Occasionally able to lift and/or move up to 50 pounds.
Able to perform duties in varying work environments, including confined spaces when necessary.

Nice To Haves

Familiarity with Responsible Gaming and Anti-Money Laundering (AML) requirements.

Responsibilities

Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with company standards.
Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other performance indicators.
Evaluate slot floor layouts, game placement, and machine performance to identify opportunities to increase revenue and improve guest engagement.
Ensure gaming equipment and systems are maintained and casino floor operations run efficiently.
Identify operational challenges and implement solutions to improve productivity and casino performance.
Manage casino financial performance, including revenue, operating expenses, labor costs, and departmental budgets.
Review and analyze P&L statements and develop strategies to achieve financial objectives.
Monitor labor expenses and use labor management practices to maintain appropriate staffing levels.
Prepare and present operational and financial reports to senior management.
Identify business trends, revenue opportunities, and areas for improvement.
Lead, direct, and hold casino team members and departmental supervisors accountable.
Recruit, interview, select, orient, train, and develop employees, and partner with Human Resources and Talent Acquisition to support staffing needs.
Establish performance expectations; monitor productivity and performance; coach, counsel, and apply corrective action as appropriate.
Promote teamwork, accountability, professionalism, employee engagement, and a positive working environment.
Ensure appropriate staffing levels, scheduling, and workforce management to support business demands.
Maintain a visible presence on the casino floor and ensure exceptional guest service.
Address and resolve guest concerns, complaints, and service issues promptly and professionally.
Ensure employees demonstrate professionalism and provide service consistent with company standards.
Ensure compliance with Nevada Gaming Control Board regulations, MICS, approved ICPs, company policies, Responsible Gaming practices, AML requirements, and applicable gaming standards.
Maintain required gaming documentation, procedures, and operational records.
Maintain compliance with Health Department regulations and workplace safety requirements.
Ensure employees maintain current work cards, certifications, licenses, and required approvals; communicate compliance concerns through appropriate channels.
Stay informed about gaming technologies, slot systems, equipment, and industry trends.
Identify opportunities to improve operational processes, gaming technology, and departmental efficiency; support implementation of new systems, equipment, and initiatives.
Implement, communicate, and enforce company policies, operational procedures, and departmental standards.
Maintain a safe, secure, and healthy working environment; monitor service quality and enforce guest-service expectations.
Attend occasional company meetings, training sessions, or other business-related functions as needed.
Communicate effectively in English with guests, employees, management, and regulatory representatives, and interpret company, operational, and regulatory materials.
Analyze operational and financial information, identify problems, exercise sound judgment, and implement effective solutions in a fast-paced casino environment.