Casino Host

Full House Resorts, Inc•Cripple Creek, CO

4d•$57,784•Onsite

About The Position

The Casino Host is responsible for cultivating and building player relationships to enhance the guest experience. This role involves responding to VIP guest inquiries, assisting with marketing promotions, coordinating player visits, and providing one-on-one customer interaction. The host will also handle customer complaints, promote teamwork, design growth strategies and events, encourage slot club membership, and analyze databases for player reactivation.

Requirements

Demonstrated knowledge of casino operations and gaming rules and regulations.
Demonstrated effective and diplomatic customer service and communication skills.
Experience persuading and negotiating.
Demonstrated knowledge in developing positive contacts with guests and employees.
Ability to use good judgment in decision-making situations.
Bachelor’s Degree or equivalent in experience or education.
One (1) or more years of recent and related experience marketing casino games, preferably slot machines or player’s club operations.

Nice To Haves

Sales background is preferred.

Responsibilities

Cultivate and build player relationships for enhanced experience.
Respond promptly, pleasantly, and accurately to questions from VIP guests, ensuring the best possible service.
Assist with marketing promotions, including developing concepts, writing rules, and coordinating participation.
Coordinate regularly scheduled promotions, such as monthly birthday parties.
Expedite details of player visits by ensuring players have a card, issuing promotional gifts, and arranging hotel or restaurant reservations.
Engage in one-on-one interaction with customers to enhance the casino experience.
Make personal calls for special occasions and events.
Coordinate player communication, including get-well cards, sending flowers, and gifts.
Listen thoroughly to customer complaints, concerns, and suggestions and take appropriate action.
Provide leadership, promote teamwork, and maintain a positive attitude for co-workers.
Design and implement growth strategies, events, and promotions.
Host VIP events, both on-site and off-site.
Assist with “Welcome Back” mailings and follow-up on new action players.
Encourage guests to participate in slot club membership and gaming events.
Evaluate and issue comps to customers.
Survey customers’ likes, dislikes, and maintain information on their account.
Analyze the database to identify players that may want to reactivate their participation.
Develop reactivation strategies through direct mail, telemarketing, and special offers.