Casino Host

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

The Casino Host maintains relationships with targeted customers through personal contact to generate incremental gaming revenues. The role markets gaming products and resort amenities, develops customer loyalty and visitation, provides personalized guest services, and works toward management-provided quotas for room goals, new card sign-ups, events, and entertainment. The Casino Host also supports Player’s Club programs, tracks guest visits and history, arranges accommodations and approved complimentaries, and communicates shift activity to management. The position requires courteous and effective handling of guest complaints and discrepancies, protection of customer rewards and credit lines, and compliance with Gaming Commission regulations and company and departmental policies. The employee must maintain current knowledge of gaming machines, player-tracking systems, promotions, events, entertainment, and general property information, while safeguarding confidential records. Work takes place in a busy casino environment that may involve secondhand smoke, excessive noise, crowds, and frequent contact with the public. Final candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

High school diploma or equivalent required.
Two years of casino host experience, four years of casino marketing experience, or an equivalent combination of education and experience.
Excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, Finance, or Marketing preferred.

Responsibilities

Meet management-provided quotas for room goals, new card sign-ups, events, entertainment, and other targets.
Comply with Gaming Commission regulations and Seminole Tribe of Florida and departmental policies and procedures.
Handle customer complaints and discrepancies efficiently and courteously.
Protect customers’ rewards and credit lines.
Greet guests in the casino and participate in social events and special promotions.
Grow gaming revenues by developing a targeted customer base.
Issue Player’s Club cards and promote the program and related promotions.
Keep informed about competitive promotions.
Maintain guest relationships and market gaming products and amenities to valued guests.
Maintain current knowledge of electronic gaming machines, player-tracking systems, promotions, events, entertainment, and general property information.
Complete an End of Shift Report at the end of each shift and email it to the Player Development Management team.
Provide special services involving food, beverage, transportation, cross-property events, and Player’s Club programs.
Contact active and inactive customers by mail and phone to build brand loyalty and visitation, and report the results of those efforts.
Safeguard the confidential nature of departmental and company records.
Track guest visits, arrange accommodations, and provide complimentaries according to established guidelines.
Update guest history for future visits.
Perform other duties as assigned.