CASINO HOST

COMANCHE • Lawton, OK

139d • Onsite

About The Position

The Casino Host works at one of the larger Comanche Nation Entertainment casinos and builds relationships that establish guest loyalty, particularly among high-value guests, while promoting casino business. The position contributes to the casino’s ability to provide guests with a superior entertainment experience.

The role develops and maintains guest relationships, uses player spending and preference data to support tailored marketing and repeat visits, responds to guest questions and complaints, and promotes and helps coordinate events and programs. It also reports on the performance of promotions and player rewards programs.

The position involves regularly moving around the casino floor, communicating with guests and coworkers, and using a computer and other office equipment. Work takes place throughout the facility, where noise levels vary, and requires working evenings, weekends, and holidays in a smoke-filled environment. The facility is under constant surveillance, and the role may involve risks when addressing contentious issues with guests or staff. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent, including a home school certificate.
• Two years of casino marketing experience.
• Able and willing to work evenings, weekends, and holidays in a smoke-filled environment.

Responsibilities

• Identify and develop entertainment enhancements, activities, programs, or services for casino guests, and maintain positive guest relationships.
• Track player spending and preferences to tailor marketing campaigns, encourage return visits, and identify new high-value guests.
• Respond positively to guest and team-member inquiries and offer solutions to guest complaints.
• Maintain knowledge of casino gaming and hotel activities and use it to enhance guests’ entertainment and gaming experiences.
• Promote special events and programs, assist casino team members with their execution, and coordinate with other hospitality departments.
• Communicate routinely with high-value guests to promote return visits, special offers, and loyalty.
• Report promotion and event outcomes to the Promotions Manager and produce monthly and yearly reports on player rewards program performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED