Casino Host

Full House Resorts•Waukegan, IL

54d•Onsite

About The Position

The primary responsibility of the casino host is to acquire, develop, and maintain relationships with VIP guests that lead to increased revenues for the company. The casino host will grow a book of business through application of incentives, programs and customer service within Company and department guidelines.

Requirements

High School diploma or GED.
Sales, Customer Service, marketing experience.
Computer literate (proficient in Microsoft Word and Excel).
Good Communication Skills (Ability to communicate technical information to nontechnical audiences).
Self-motivated, and possess the ability to work without direct or constant supervision.
Available to work a flexible schedule (i.e., day, swing, grave, weekends, holidays, special events) and any other schedule as needed.
Must be highly organized and detail-oriented.
Ability to handle high volume and stressful situations.
Computer, telephone, fax and copier skills.
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Nice To Haves

Positive, outgoing and self-motivated individual with follow through skills and attention to detail.
Thrives in an extremely fast paced, team focused environment.
Ability to engage with guests, learn and deliver on their preferences, overcome issues and create exceptional experiences while increasing revenue for the company.

Responsibilities

Acquire, develop, and maintain relationships with VIP guests that lead to increased revenues for the company.
Grow a book of business through application of incentives, programs and customer service within Company and department guidelines.
Handles administrative work - (receives, sorts and files monthly personnel action reports).
Must be proficient in word processing, spreadsheets, databases, presentations, e-mails, and player tracking systems.