Casino Host

Caesars Entertainment•Westlake, LA

About The Position

As a Casino Host, you will serve as an ambassador of the brand, building relationships with VIP players and valued guests while delivering personalized, high-quality hospitality. You will connect with guests on the casino floor, host promotions and special events, and help ensure VIP experiences exceed expectations. The role uses networking, relationship-building, and business skills to grow player loyalty and contribute to the success of the property. The position works across departments to provide seamless guest experiences, makes thoughtful complimentary decisions based on guest play and loyalty, and resolves concerns professionally. The role requires flexibility to work evenings, weekends, holidays, and special events. Candidates must be able to obtain and maintain a Louisiana Gaming Permit.

Requirements

Ability to obtain and maintain a Louisiana Gaming Permit.
Strong communication, networking, telemarketing, and relationship-building skills.
Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
Professional appearance and commitment to maintaining guest confidentiality.
Organized and self-motivated, with the ability to thrive in a fast-paced environment.
Ability to make decisions while balancing guest satisfaction and business objectives.
Ability to solve problems creatively and work across multiple teams.

Nice To Haves

Two years of experience in guest services, sales, hospitality, marketing, or a related field is preferred.
Casino, hotel, luxury hospitality, player development, or account management experience is a plus.
Experience in networking, sales, hospitality, or account management.

Responsibilities

Welcome guests and provide exceptional service from arrival to departure.
Build and maintain relationships with VIP players and valued guests.
Promote player rewards programs and encourage guest enrollment.
Host guests during special events, promotions, and exclusive experiences.
Partner with Marketing, Player Development, Table Games, Slots, and other departments to create seamless guest experiences.
Make complimentary decisions based on guest play and loyalty.
Identify opportunities to grow business and attract high-value players.
Stay current on industry trends and competitive offerings to enhance the guest experience.
Resolve guest concerns with professionalism, empathy, and confidence.
Deliver personalized, real-time service to encourage guest loyalty.