Casino Host- Reno, NV

Caesars Entertainment•Reno, NV

19h

About The Position

The Casino Host provides high-level guest service and implements special programs for eligible guests to increase guest satisfaction and rated play. The role manages a designated group of guests, evaluates play to issue comps, and communicates available services, promotions, and events. The Casino Host works with the Executive Host, Director of Marketing, guests, and other departments, while maintaining strict confidentiality and providing reports as needed. The employee is expected to exemplify the company’s core values, family style service, mission and vision, and DEI culture.

Requirements

Ability to obtain a valid state gaming license.
Excellent communication and guest service skills.
Ability to work flexibly, including late nights, weekends, holidays, and overtime as needed.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment under frequent time pressures.
Ability to provide service excellence to internal and external guests, with excellent communication and observation skills and an easygoing demeanor.
Above-average English speaking, reading, and writing skills.
Excellent interpersonal skills.
Ability to stand, sit, and walk for long periods of time.

Nice To Haves

A bachelor’s degree in a business-related field, at least 2 years of experience in sales or marketing, or an equivalent combination of education and experience is preferred.
Gaming industry experience is strongly preferred.

Responsibilities

Maintain ongoing knowledge of casino events and promotional activities.
Evaluate guests’ play to issue comps.
Maintain and manage a designated block of guests.
Use programs to increase rated play in table games and slots.
Communicate with guests about available services, promotions, and special events.
Review departmental activity with the Executive Host and Director of Marketing.
Facilitate communication between guests and other departments when necessary.
Maintain strict confidentiality regarding financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Prepare and deliver reports as needed.
Exemplify the company’s core values, family style service, mission and vision, and DEI culture.
Perform other job-related duties as assigned.