Casino Facilities Manager

Zia Park Casino Hotel Racetrack • Hobbs, NM

13d • Onsite

About The Position

Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources. Inspects projects after completion for satisfactory results. Ensures OSHA standards are followed within the department. Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations. Manages grounds crew and maintenance of property grounds. Manages landscaping activities as required. Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from a four-year college or university; two years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades; knowledge of generators, fire pumps, and electrical switchgears (trade license preferred).
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; draw and interpret bar graphs.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Previous experience with all aspects of maintenance and engineering (especially electrical, plumbing, air conditioning, and equipment maintenance).
• Strong ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically and tactfully.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to read and interpret plans and specifications.
• Ability to read and interpret documents in English (safety rules, operating/maintenance instructions, procedure manuals).
• Ability to read and communicate verbally in English.
• Ability to apply commonsense understanding to carry out written, oral, or diagram instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must qualify for licenses and permits required by federal, state, and local regulations.
• Must possess a valid driver’s license with an acceptable driving record as determined by Penn National Gaming’s auto insurance carrier.

Nice To Haves

• Prior leadership experience preferred.
• Trade license preferred.

Responsibilities

• Supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems.
• Developing, implementing and managing operational goals and monitoring achievements of performance and profit objectives.
• Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Making recommendations or final decisions on various maintenance and construction projects and determining best practice for using in-house resources.
• Inspecting projects after completion for satisfactory results.
• Ensuring OSHA standards are followed within the department.
• Scheduling repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
• Managing grounds crew and maintenance of property grounds.
• Managing landscaping activities as required.
• Conducting a daily inspection of the property to ensure that it is clean, attractive and fully functional.
• Implementing immediate remediation of problems.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintaining strict confidentiality in all departmental and company matters.
• Overseeing staff development and training programs.
• Managing rewards and recognition programs to maximize engagement.
• Evaluating team member performance and providing constructive feedback.
• Making recommendations for staffing, including interviewing and hiring.
• Planning, assigning, and directing work schedules to meet business needs.
• Determining work procedures and expediting workflow.
• Managing employee performance, including disciplining, coaching, and counseling.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager