Cashier

The Kroger Co.•Rio Rancho, NM

13d

About The Position

The Cashier creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety of others. Cashiers greet, engage with, and assist customers; process transactions accurately and efficiently; and follow company checkout policies and procedures. They support customers with questions, help maintain food safety and store safety, report pricing discrepancies and equipment issues, and comply with applicable laws and company guidelines. The position requires cooperation in a fast-paced, sometimes stressful environment and the ability to manage conflict constructively. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk.

Responsibilities

Greet, engage with, and assist customers while remaining visible and attentive.
Process customer transactions quickly, accurately, and efficiently through the checkout lane.
Operate the Point of Sale (POS) system and handle cash, checks, credit and debit cards, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, coupons, and other checkout procedures according to company policy.
Follow company limits and guidelines for cash shortages and overages, and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, and DVDs.
Report pricing discrepancies to the Scan Coordinator.
Follow established policies and procedures for postage stamps, gift cards, and coupons.
Stay current with present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.