Cashier - University Town Plz
About The Position
As a Cashier, you are accountable for the customer service and sales experience. This includes maintaining checkout standards, assisting with general operations such as Omnichannel, recovery, and inventory, and upholding performance standards related to shrink and safety. The role also involves meeting performance standards associated with the position. Cashiers greet and assist customers, provide excellent customer service, and engage customers while helping resolve problems and supporting credit, rewards, and gift card programs. They complete checkout processes, including returns and re-ticketing, maintain checkout signing and merchandising standards, stock and replenish impulse fixtures, and use a Mobile Warrior device for point-of-sale and line management. Cashiers also assist with Omnichannel efforts, recovery, put-backs, fitting room maintenance, and annual inventory processes. The role requires supporting company shrink and safety initiatives and consistently meeting established performance standards, including those related to the iCAP program, product and service sales, customer service, profit, productivity, and attendance. JCPenney describes its desired cashier behaviors through Results, Ownership, and Intensity: solving problems and making effective decisions, taking accountability, building respectful relationships, improving the customer experience, and acting with energy and urgency. The listed pay range is USD $15.00 to $18.75 per hour. Benefits are offered if eligible and include medical, dental, and vision coverage; term life insurance; paid vacation and holidays; a 401(k) with company match; and an associate discount on JCPenney merchandise. Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.
Requirements
- Provide great customer service and cooperate in building positive, inclusive, and respectful relationships.
- Solve problems and make smart decisions that drive sales, profit, or customer service.
- Execute work efficiently and effectively and hold oneself accountable for results and outcomes.
- Proactively identify ways to improve the customer experience and take action with energy and urgency.
- Adapt quickly to changing situations with energy and a positive attitude.
- Demonstrate confidence and courage to do what is right.
Responsibilities
- Greet and assist customers while providing excellent customer service and consistently demonstrating WORTH behaviors.
- Engage customers and help resolve problems, including providing assistance with credit, rewards, and gift card programs.
- Promote Findmore and other programs intended to drive sales and enhance customer service.
- Complete checkout processes, including returns and re-ticketing.
- Assist with signing and merchandising standards at checkouts; stock and merchandise impulse fixtures and replenishment.
- Call proactively for additional checkout assistance when needed.
- Use the Point of Sale on a Mobile Warrior device to support line management.
- Assist with Omnichannel efforts as needed.
- Assist with recovery, put-backs, and fitting room maintenance as needed.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives.
- Consistently meet established role performance standards, including standards for iCAP, product and service sales, customer service, profit, productivity, and attendance.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Term life insurance, if eligible
- Paid vacation, if eligible
- Paid holidays for associates eligible for paid vacation (MTO); eligible associates receive eight paid holidays during the calendar year
- Additional compensation for store hourly associates scheduled to work on a designated holiday
- 401(k) with Company match, if eligible
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
