Cashier - Valley North S/C

Penney OpCo LLC • Wenatchee, WA

5d • Onsite

About The Position

As a Cashier, you are accountable for the customer service and sales experience. This includes maintaining checkout standards; assisting with general operations such as Omnichannel, recovery, and inventory; and upholding performance standards related to shrink and safety while meeting role expectations.

Cashiers greet and assist customers, provide customer service, and support sales and customer programs. They complete checkout processes, including returns and re-ticketing, maintain checkout signing and merchandising standards, and assist with stocking and replenishment. They also support Omnichannel efforts, recovery, put-backs, fitting room maintenance, and annual inventory processes as needed.

The role requires consistently meeting performance standards, including those related to the iCAP program, product and service sales, customer service, profit, productivity, and attendance. JCPenney describes its desired work approach through the Results, Ownership, and Intensity competencies.

Requirements

• Provide excellent customer service.
• Demonstrate problem-solving and decision-making that supports sales, profit, or customer service.
• Execute work efficiently and effectively and take accountability for results.
• Cooperate and build positive, inclusive, and respectful relationships.
• Proactively seek ways to improve the customer experience.
• Show confidence and courage in doing what is right, and take action with energy and urgency.
• Adapt quickly to changing situations with energy and a positive attitude.

Responsibilities

• Greet and assist customers while providing excellent customer service and demonstrating WORTH behaviors.
• Engage customers and help resolve problems, including assisting with credit, rewards, and gift card programs.
• Promote Findmore and other programs intended to drive sales and enhance customer service.
• Complete checkout processes, including returns and re-ticketing.
• Assist with signing and merchandising standards at checkouts, and stock and merchandise Impulse Fixtures and replenishment.
• Call proactively for additional checkout assistance when needed.
• Use the Point of Sale on a Mobile Warrior device to support line management.
• Assist with Omnichannel efforts as needed.
• Assist with recovery, put-backs, and fitting room maintenance as needed.
• Participate in annual inventory processes.
• Support company shrink and safety initiatives.
• Consistently meet role performance standards, including those related to iCAP, product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Paid holidays for eligible associates; eligible associates may receive eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed