Cashier - Yorktown S/C

Penney OpCo LLC • Lombard, IL

9d • Onsite

About The Position

The Cashier is accountable for the customer service and sales experience, maintaining checkout standards, assisting with general operations such as Omnichannel, recovery, and inventory, and upholding performance standards related to shrink, safety, and role expectations.

The role provides customer assistance, completes checkout and return processes, supports checkout merchandising and replenishment, and helps with store operations as needed. Cashiers are expected to meet established performance standards consistently and contribute to a positive customer experience.

Requirements

• Provide great customer service and cooperate with others to build positive, inclusive, and respectful relationships.
• Demonstrate accountability for personal actions and outcomes.
• Solve problems and make smart decisions that support sales, profit, and customer service.
• Execute work effectively and efficiently and maintain high standards to achieve results.
• Adapt quickly to changing situations with energy and a positive attitude.
• Show confidence and courage to do what is right and take initiative to improve the customer experience.

Responsibilities

• Greet and assist customers while providing excellent customer service and demonstrating WORTH behaviors.
• Engage customers enthusiastically, help resolve problems, and assist with credit, rewards, and gift card programs.
• Promote Findmore and other programs intended to drive sales and enhance customer service.
• Complete checkout processes, including returns and re-ticketing.
• Assist with signing and merchandising standards at checkouts, and stock and merchandise Impulse Fixtures and replenishment.
• Call proactively for assistance when additional checkout help is needed.
• Use the Point of Sale on a Mobile Warrior device to support line management.
• Assist with Omnichannel efforts as needed.
• Assist with recovery, put backs, and fitting room maintenance as needed.
• Participate in annual inventory processes.
• Support company shrink and safety initiatives.
• Consistently meet established role performance standards, including iCAP, product and service sales, customer service, profit, productivity, and attendance.
• Solve problems and make decisions that support sales, profit, and customer service; execute work efficiently and effectively.
• Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
• Look for ways to improve the customer experience and act with energy and urgency.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Additional compensation for all store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed