About The Position

The Store Associate supports the goals of GATE’s stores by following procedures and programs established by the Operations Division and participating in daily store operations, including food service. The associate learns and participates in current and future programs, monitors progress, and helps ensure employees uphold GATE standards. The role involves providing customer service, operating store equipment, handling payments, maintaining a clean and well-stocked store, merchandising products, and supporting a safe and positive work environment. Other duties may be assigned by the Store Manager. Management reserves the right to alter the requirements of the position.

Requirements

  • Must be of legal age to sell alcohol and tobacco products.
  • Must successfully complete a pre-employment drug screening and background check.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
  • Must be detail-oriented and have strong organizational skills.
  • Must be able to stand for extended periods.
  • Must be able to lift, carry, and move up to 50 pounds.
  • Must be able to perform repetitive movements over long periods.
  • Must be able to bend, kneel, stoop, and reach, including overhead.
  • Must be able to work in varying and extreme temperatures.
  • Must possess basic reading, writing, and math skills, including addition, subtraction, multiplication, and division.
  • Must be able to operate a personal computer.
  • Must be able to understand and comply with company policies and procedures relating to robberies and the safe and proper handling of petroleum products.

Responsibilities

  • Follow GATE procedures, programs, and standards.
  • Participate in daily store operations, including food service, and learn and train on current and future programs.
  • Monitor progress and help ensure employees uphold GATE standards.
  • Work a flexible schedule, including weekends and holidays, and follow the attendance policy.
  • Arrive on time and maintain proper uniform and appearance.
  • Attend required training, safety courses, office meetings, and departmental meetings.
  • Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
  • Follow applicable federal, state, and local rules and regulations, as well as company policies.
  • Keep the store clean and well-stocked.
  • Perform minor repairs and maintenance of store equipment and operate equipment according to assigned duties.
  • Handle payments according to GATE policies.
  • Prioritize customers, greet them, answer questions about products and services, address inquiries, and resolve complaints.
  • Provide a friendly and efficient checkout experience and communicate positively with customers and staff.
  • Contribute to a positive and supportive team environment and use problem-solving and de-escalation skills.
  • Operate the cash register, money order machine, electronic lottery, Tach II safes, credit card machines, gasoline console, and emergency gasoline shutoff valve.
  • Stock shelves, maintain prices, block and front shelves, place window banners and in-store point-of-sale materials, and ensure products are in code.
  • Perform other duties as assigned by the Store Manager.
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