Cashier/Receptionist - AF | ER Admissions | 32hrs/week

Sanford Health • Bemidji, MN

1d • $18 - $25

About The Position

Sanford Health is hiring a Cashier/Receptionist for Emergency Room admissions. This 32-hour-per-week role works a mix of afternoon and evening shifts, with every other weekend required. Additional shifts may be available to cover PTO and call-ins. Afternoon and evening shifts receive a $1.25-per-hour shift differential. Current staff receive priority consideration for open positions.

The role greets patients, verifies demographics, registers and/or schedules patients, and handles related paperwork. It creates electronic patient files and provides, scans, and routes patient forms and documents. The position also educates patients, obtains required signatures, establishes or assists with financial arrangements, and collects payments. Depending on the location, duties may include registration work-queue maintenance, operating multi-line telephones or a switchboard, coordinating charts and appointments, supporting billing and authorization tasks, and assisting with reports and patient accounts.

The successful candidate provides professional, empathetic customer service and maintains confidentiality. The role works with the nursing team, responds to direction including during Code Blue situations, and requires the ability to work both independently and as part of a team.

Requirements

• Post-secondary education or equivalent training in a healthcare- or business-related field.
• At least 1 year of applicable experience.
• Excellent customer service skills and the ability to empathize with patients and their situations.
• Working knowledge of medical terminology.
• Professional written communication skills for making notes.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Greet patients and verify patient demographics to accurately register and/or schedule them.
• Create electronic patient files and provide, scan, and route required forms and documents.
• Educate patients and obtain signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with arrangements in accordance with policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Address registration issues through the registration work queue, including errors, denied insurance claims, and registration database maintenance.
• Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
• Prepare and coordinate charts and organize supporting provider documents.
• Discuss pre-payment responsibilities and initiate patient financial assistance and prior authorization processes.
• Track patient visits and collaborate with patient financial services and health information management on patient accounts.
• Work on weekly and monthly reports; compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments and maintain provider and schedule information.
• Perform charge entry, billing, and charge verification; make appointment reminder calls and assist with hospital admissions.
• Make copies, send faxes, and order supplies.
• Maintain professionalism, mutual respect, cooperation, and confidentiality; provide empathetic customer service.
• Work independently and as part of a team, take direction from the nursing team, and step in to aid with Code Blue situations.
• Perform other duties as assigned.

Benefits

• Afternoon and evening shifts receive a $1.25-per-hour shift differential.
• Opportunities to pick up additional shifts to cover PTO and call-ins, if desired.
• Current staff are given priority for open positions, creating opportunities to move into preferred schedules.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree