Admissions Receptionist

Sullivan County Community Hospital•Sullivan, IN

About The Position

The Admissions Receptionist registers patients through Meditech, accurately handles different account types, and understands pre-registration for prior dates of service. The role completes registration-related financial and insurance steps, including pre-certification, consent forms, Medicare compliance, self-pay procedures, and HPE applications when appropriate. It also schedules financial navigation appointments and collects payments as needed. The position provides professional and courteous service to patients, visitors, vendors, volunteers, and coworkers while maintaining confidentiality. Additional duties include maintaining shift logs and paperwork, completing checklists, answering and logging calls, paging on-call staff, and making specified announcements. The role is part-time, day shift, for 40 hours per biweekly pay period.

Requirements

High school diploma or GED.
Reading and writing skills.
One year of experience in an admitting office with a switchboard or communications system.
Knowledge of an admitting/business office or health care environment.
Ability to type 30 words per minute.
Computer literacy and data entry experience.
Commitment to cross-training for assigned tasks.
Commitment to customer satisfaction when responding to patient and internal-customer inquiries.
Ability to work well under stress from patient dissatisfaction with the registration process.
Ability to use office equipment.
Ability to work independently with little supervision and under pressure with time constraints.
Ability to concentrate.

Responsibilities

Register patients effectively through Meditech and accurately register different account types.
Understand and process pre-registration for prior dates of service.
Ensure required steps are completed before registration, including pre-certification, appropriate consents, Medicare compliance, and following the self-pay policy.
Complete HPE applications when appropriate.
Schedule financial navigation appointments as needed.
Collect payments for services rendered and payments from patients paying previous bills as needed.
Account for petty cash during each shift.
Interact professionally with patients, visitors, vendors, volunteers, and peers; assist guests and maintain confidentiality.
Complete daily logs, file paperwork, and complete shift checklists.
Answer and log phone calls according to department policy and page on-call staff as needed.
Announce Safety Briefing Meetings and 2:00pm Quiet Time.