Admissions Receptionist

Sullivan County Community Hospital•Sullivan, IN

About The Position

The Admissions Receptionist registers patients using Meditech, verifies registration details, and supports pre-registration for prior dates of service. The role ensures required steps are completed before registration, including pre-certification, consents, Medicare compliance, and self-pay procedures. It also completes HPE applications when appropriate, schedules financial navigation appointments, collects payments, and accounts for petty cash each shift. The position provides courteous, professional service to patients, guests, visitors, vendors, volunteers, and coworkers while maintaining confidentiality. It also supports department reporting and communications by completing logs, filing paperwork, answering and logging calls, paging on-call staff, and making designated announcements. The position is part time on the day shift for 40 hours per biweekly pay period.

Requirements

High school diploma or GED.
Reading and writing skills.
One year of experience in an admitting office with a switchboard or communications system.
Knowledge of an admitting or business office and the health care environment.
Typing speed of 30 words per minute.
Computer literacy and data entry experience.
Commitment to cross-training for assigned tasks.
Commitment to customer satisfaction when responding to patient and internal customer inquiries.
Ability to work effectively with stress arising from patient dissatisfaction with the registration process.
Ability to use office equipment.
Ability to work independently with little supervision and under pressure with time constraints.
Ability to concentrate.

Responsibilities

Register patients accurately through Meditech and handle different account types.
Understand and complete pre-registration for prior dates of service.
Ensure required registration steps are completed, including pre-certification, signed consents, Medicare compliance, and adherence to self-pay policy.
Complete HPE applications when appropriate.
Schedule financial navigation appointments as needed.
Collect payments for services and previous bills as needed.
Maintain an account of petty cash for each shift.
Interact professionally with patients, visitors, vendors, volunteers, and peers; assist guests and maintain confidentiality.
Complete daily logs, file paperwork, and complete shift checklists.
Answer and log phone calls according to department policy.
Page on-call staff according to department policy.
Announce Safety Briefing Meetings and 2:00pm Quiet Time.