Cashier and Store Support Manager

Skagit Valley Food Co-Op•Mount Vernon, WA

About The Position

The Cashier and Store Support Manager supports daily operations in conjunction with the Director of Operations. Responsibilities include customer service, safety and security protocols, custodial efforts, non-food deliveries, staffing support for department shortages, and store-wide staff supervision in conjunction with department managers. The role upholds labor guidelines and ensures compliance with policies and procedures, while overseeing customer service, department conditions, staff supervision, productivity, and other workplace conditions in keeping with the values of the Skagit Valley Food Co-op. This is a full-time position with variable hours. Early morning, evening, weekend, and holiday availability is required. The wage range is $28.00–$38.00 per hour.

Requirements

Proven ability to provide excellent, professional customer service with a friendly, outgoing presence and respectful demeanor.
Ability to successfully manage customer service challenges.
Ability and willingness to work a varied schedule, including days, evenings, weekends, and holidays.
Demonstrated sound judgment and decision-making ability.
Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and solve problems within established guidelines.
Ability to work cooperatively with others in an environment requiring teamwork, compassion, and constant communication.
Ability to work with a diverse group of customers and employees.
Ability to work quickly and independently in a position of trust.
Ability to maintain a current food handler card.

Responsibilities

Model, provide, and ensure prompt, friendly, and courteous customer service; respond to questions and resolve customer concerns and complaints according to Co-op standards.
Ensure proper procedures are followed for accidents, incidents, and other unidentified events; maintain a calm and friendly demeanor.
Respond to issues affecting employee satisfaction or understanding and answer employee questions about personnel policies.
Schedule the Cashier Department to meet customer, business, and employee needs.
Coordinate with senior directors to support the Co-op’s success and help execute annual goals and initiatives.
Adjust staffing and manage employee issues when the Manager or Supervisor is absent; consult the Operations Director or General Manager as needed.
Serve as the contact for emergencies, including injuries, theft, power outages, and equipment failures; complete and route incident reports accurately and promptly.
Keep the Director of Operations informed of major issues and incidents, and record events in the Store Support log book at the end of each shift.
Monitor store conditions for cleanliness, functionality, safety, security, and operational readiness; identify problems and develop solutions.
Monitor closing duties across departments and ensure procedures are followed efficiently.
Collect cash drop bags, tills, and daily sheets from registers and ensure they are immediately stored securely.
Remain in the store until non-supervised personnel have left, except for Janitors, Deli BOH, and Grocery Night Crew.
Assist with inventory counts, storewide cleaning, and other projects; attend meetings, trainings, and events as requested.
Communicate equipment repair and maintenance needs to appropriate personnel and make adjustments until equipment is improved.
Perform other duties and work in other departments as assigned; back up other management functions and maintain familiarity with operational employees’ core responsibilities.